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Network Power<100 people
Roles
📝100%
Influencer or Blogger
🗿100%
HR
💰50%
Investor & VC
Geos
Work Background
Bright Future InsolvencyManaging Director
Dec. 2024
Grant Thornton Debt Solutions LtdPersonal Insolvency Practitioner (PIP)
May. 2020 - Dec. 2024Galway, Ireland
Barclay & LloydPersonal Insolvency Practitioner
May. 2018 - May. 2020
Donelon's BarManaging Director
Jul. 2014 - Jun. 2018Dunmore, Co Galway, Ireland
Electronic ArtsTeam Leader
Nov. 2011 - May. 2012Galway• Lead, coach and motivate a team of tier 3 CSRs ensuring that they have the knowledge and skills required to deliver first time resolution with all contacts. • Monitor each team member and ensure that all KPI’s are exceeded • Conduct and document performance reviews with agents on a regular basis to ensure that they maintain and improve their performance. • Lead regular team meetings to keep the team informed of changes to products and changes that will affect the team in general.
Electronic ArtsGlobal Manager on Duty
Jun. 2011 - Jun. 2014Contributed to the swift resolution of issues of various department through escalating and tracking of impeding problems. Assessed high urgency situations and decided on the correct course of action to follow.
Bank of AmericaCustomer Service Advisor
Apr. 2010 - May. 2011Carrick on Shannon, Leitrim• Interact with customers and inform them on available products and services • Deal with UK-based customers queries efficiently and promptly over the phone • Meet monthly sales and quality targets • Provide customer service in adherence to strict bank standards and procedures
Investment SolutionsSenior Financial Consultant
Jan. 2008 - Aug. 2008Cork• Provide financial advice to public sector employees on pensions, life cover, mortgages and investments • Build relationships with customers to develop trust for investment
REA Mortgage ChoiceMortgage Broker
Jan. 2007 - Jan. 2008• Provide advice on mortgage and loan sales • Research and organise the best solution for the customer • Liaise with customers and company's mortgage partners
Donelon's Bar and PJ's Nite ClubGeneral Manager
Jul. 2005 - Jan. 2007Dunmore, Co Galway• Perform day-to-day management of bar and nightclub • Manage 20 members of staff, including hiring new employees, training and personal development • Perform stock control • Complete financial control duties, examining financial condition of the business and completing all necessary documentation as required by legal and taxation offices • Coordinate marketing activities, including promotional campaigns to increase turnover results
Ulster BankCustomer Advisor/Assistant Manager
Jul. 1999 - Jul. 2005• Responsible for managing a Sales Team (10 Sales Representatives) • Show leadership, supervising daily tasks of the Team • Ensure the bank branch meets sales and customer service targets, always finishing over 100% of target and often as the leading branch in our region • Conduct customer interviews • Provide mortgage, loan & investments sales for private and commercial customers • Organise and present training to new employees • Organise and provide training to employees on process updates and new products
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