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Work Background
FSI OutsourcingSenior Operations Support Coordinator
Feb. 2023Lusaka Province, Zambia•Spearheaded process improvements, streamlining workflows and reducing inefficiencies. •Conducted training needs assessments and implemented mitigation strategies. •Collaborated with cross-functional teams to resolve operational challenges. •Managed projects and reported progress to senior management. •Ensured compliance with all processed loan requests.
FSI OutsourcingTitle Searcher -Title Clearing and Escrow Department-
Sep. 2020 - Feb. 2023Lusaka Province, ZambiaConducted thorough title searches and provided accurate reports on property titles.
• Collaborated with legal and real estate professionals to resolve title-related issues.
• Reviewed processes and made improvement recommendations.
• Performed quality control of documents and tracked project progression.
• Prepared legal documents used for real estate transactions
Terrafirma Engineering & Surveying Consult LimitedField Data Enumerator; Team Lead
Jan. 2020 - Sep. 2020Lusaka Province, Zambia• Directed and supervised a team of 14 individuals to efficiently accomplish the Lusaka Sanitation Project data collection. • Spearheaded focus group discussions • Implemented stringent quality control measures, leading to a notable 25% decrease in errors.
• Collaborated closely with project managers to guarantee the prompt delivery of precise data.
• Facilitated focus group discussions, driving insightful dialogue and capturing key insights.
• Conducted comprehensive door-to-door data collection utilizing the Open-Source Data Toolkit (ODK), ensuring thorough data capture and analysis.
• Assisted in data entry, cleaning, analysis and reporting
Ministry of Community and Social ServicesSocial Work Intern
Jan. 2019 - Apr. 2019Lusaka Province, Zambia•Advocated for clients and families for services and basic needs. •Facilitated family care plan meetings and case collaborations. •Handled report writing for various cases including adoption and child custody. •Conducted childcare facility visitations and assessments. •Other responsibilities Childcare Facility visitation and assessment Data collection and entry Home assessments for child adoption and foster care purposes Student assessment for loans and grants Registration for equity services
Kings DominionRides Operator
Apr. 2018 - Jul. 2018Doswell, Virginia, United StatesPerform customer safety checks on the rides
Loading and unloading rides
Start and stoping rides Park and rides cleaning
Report faults for maintenance Risk escalation
USAID/ZambiaPeer Educator- DREAMS Zambia HIV/AIDS Project
Jan. 2017 - Sep. 2017Lusaka Province, Zambia• Lesson and delivery on HIV/AIDs testing, prevention and treatment
• Recruitment of learners
• Data collection and entry
• Coordinate Focus group discussions
• Writing monthly reports on progress of the program
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