actcomHead of IT and Software Group, reporting to the COO and Co-Founder
Jan. 1999 - Jun. 2007Haifa, Israel* Project Management - took from conception through design and implementation all the way to production. * Technical Communicator - Addressing the needs of clients, both internal and external, and acting as technical communicator between technical and non-technical depts.
* Development and maintenance of the company's CRM, billing, provisioning, as well as customer facing functionality.
* Leading the company’s IT and Software group, including development and on-going maintenance of business support systems (e.g., billing, CRM, ordering, provisioning) enterprise management systems (e.g., ERP, HR), and Internet service platforms (e.g., access management, hosting management). * Full responsibility for a team of software developers as well as chief developer, defining, specifying, and developing internal IT systems. The systems developed are robust and mission critical, supporting massive number of service events. * The company’s approach to creating its IT was based almost exclusively on self-development and on using open source software. Accordingly, led the inception of new IT systems from scratch, through selection of infrastructure open-source building blocks, software architecture and development, through delivery to production. * Developed expertise in a variety of technologies, including web application servers, Web Services and API development, relational databases, multiple operating systems and virtual machines, scripting, telephony management systems, IP networking, and security.
* Docmaster – In charge of technical documentation including creation and maintenance of support site, writing user instructions, developing the the knowledge base for solutions for common issues, API documentation, code documentation. Main Programming language at this job : Perl Also used: JS, PHP, MySQL, SOAP