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Work Background
EF Education FirstTransportation Manager
May. 2024 - Aug. 2024Sliema & St.Paul's Bay MaltaTeam and System Management: Manage and support the transportation team, continuously improving systems to optimize performance and efficiency. Customer Experience and Communication: Develop and enhance the overall customer experience for arrival and transportation services, respond to student feedback and complaints, and ensure clear communication of any changes to the team and other departments. Supplier Relations and Incident Management: Maintain and develop strong relationships with local suppliers, serve as the first point of contact for calls, and report and follow up on any incidents.
FIMBank plcSoftware Tester
Oct. 2023 - Nov. 2023MaltaSoftware Testing and Issue Reporting: Conducted comprehensive testing on OBDX (Open Banking Digital Experience), identifying and documenting issues for resolution. Re-Testing and Quality Assurance: Performed re-testing of resolved issues to ensure fixes met quality standards and did not introduce new defects. Collaboration and Documentation: Collaborated with development teams to provide detailed feedback and ensure clear communication of issues; maintained accurate testing documentation and reports.
EF Education FirstBeach Club Manager
Sep. 2023 - May. 2024Saint Julian's, MaltaBeach Club Management: Managed the venue and staff, overseeing the daily operations of the Beach Club and its activities. Student Interaction and Support: Welcomed new and current students, ensuring a positive experience. Logistics and Supplier Coordination: Organized and maintained four stores, managed staff rosters, and liaised with third-party suppliers, while reporting and following up on any issues.
EF Education FirstTransportation Manager
Jun. 2023 - Aug. 2023Sliema & St.Paul's Bay, MaltaManaged transportation team and systems, enhanced customer experience, and maintained supplier relationships. Handled incident reporting and communication across departments.
EF Education FirstActivities Coordinator
Jun. 2023 - Jun. 2023Sliema, MaltaActivities Coordination and Promotion: Running and promoting daily activities and excursions, participating in weekly student intakes, graduations, and coordinated meetings. Supplier Liaison and Financial Management: Liaising with local suppliers and attractions, collecting, recording, and banking income. Team Leadership and Emergency Management: Supporting and leading a team of Activity Leaders, ensuring welfare and discipline, and handling problems and emergencies during activities.
FIMBank plcSoftware Tester
Mar. 2023 - Apr. 2023MaltaTested OBDX, identified and documented issues, and performed re-testing to ensure quality. Collaborated with development teams and maintained testing documentation.
EF Education FirstBeach Club Manager
Dec. 2022 - May. 2023St. Julians, MaltaManaged daily Beach Club operations, supervised a staff team, and organized logistics. Interacted with students and coordinated with suppliers while resolving issues
EF Education FirstBeach Club Manager
Sep. 2022 - Nov. 2022St. Julians, MaltaManaging the venue. Welcoming new and current students. Overseeing the running of the Beach Club and its activities. Organizing and maintaining 4 stores.
EF Education FirstAssistant Activities Manager
May. 2022 - Aug. 2022Sliema & St. Pauls, MaltaPromoted and organized activities and excursions, managed supplier relations and led a team of Activity Leaders. Handled emergencies and oversaw financial management.
FIMBank plcSoftware Tester
Feb. 2022 - May. 2022MaltaTesting on OBDX, reporting issues, re-testing.
Malta Public TransportContact Center Agent
Feb. 2020 - Feb. 2022MaltaCustomer Support and Communication: Managed customer inquiries through calls, emails, and social media (Facebook), offering support and solutions to resolve issues. Reporting and Issue Management: Filed reports on customer interactions, followed up on unresolved issues, referred queries to the relevant departments, and escalated matters as needed. Team Collaboration: Worked closely with team members and other colleagues to ensure effective service delivery and enhance overall customer satisfaction.
QuickLets - St. Julian's BranchAdmin & Information Technology Consultant
Nov. 2017 - Nov. 2018Malta, PacevilleBookkeeping and Accounts Management: Managed and updated accounts, ensuring accurate and up-to-date financial records. IT System Consulting and Support: Provided consulting on the use of company systems and IT software and offered basic IT support to resolve technical issues. Branch Inquiries and Assistance: Addressed branch inquiries, ensuring prompt and effective responses to support branch operations.
QuickletsLetting Specialist
Sep. 2017 - Nov. 2018Malta, PacevilleClient and Owner Communication: Managed client requests, communicated with property owners, facilitated contract signings, and collected payments. Property Management and Updates: Updated property details in the system, ensuring accurate and current information. Client Acquisition and Property Listing: Searched for new clients and properties, evaluated pricing, took photos, and wrote property descriptions for effective listings.
EF Education FirstActivity Local Leader
Jun. 2012 - Apr. 2022Sliema, MaltaActivity Leadership and Coordination: Led students on activities around the island, promoting and leading leisure programs for youths and adults. Event Management and Planning: Handled event bookings and ticketing, assisted with transportation, and participated in weekly top management meetings. Customer Service and Safety: Maintained high levels of customer service and satisfaction, conducted daily activity briefings with student groups, and supervised health and safety for students.
SMS Group LimitedJunior Software Tester (Student)
Nov. 2011 - Jun. 2012Malta, St.Julians.System and Software Testing: Tested the functionality of a beta system and newly installed software applications to ensure readiness for live deployment. Technical Support and Troubleshooting: Provided helpdesk ICT support, including troubleshooting issues and offering assistance via calls and remote support. Network Setup and Maintenance: Organized and installed physical and peripheral cables, ensuring proper network infrastructure and connectivity.
EF Education FirstActivity Local Leader
Jun. 2008 - Aug. 2008St. Julians, MaltaLeading students to activities and tours around the island during their educational course. The daily tasks at EF were; -Promoting and leading multiple leisure programs for Adults;
-Taking event bookings and selling tickets;
-Assisting in transportation;
-Attending top management weekly meetings; -Weekly activity planning with peers;
-Maintaining a high level of customer service and satisfaction;
-Supervising the assurance of health and safety of students.
Self-employedDance Instructor
Oct. 2007 - Jan. 2020MaltaDance classes.
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