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Work Background
EFG Wealth SolutionsSenior Manger, Risk and Compliance
Sep. 2021 - Sep. 2023Jersey
RBS InternationalHead of Compliance Monitoring
Nov. 2019 - Sep. 2021JerseyResponsible for 3 brands over 6 jurisdictions for RBSI ensuring regulatory standards are adhered to.
HawksfordAssociate Director
Jan. 2019 - Nov. 2019St Helier, Jersey Channel Islands, United KingdomMoney laundering compliance officer
HawksfordCompliance Manager
Jan. 2018 - Nov. 2019St Helier, Jersey
Jersey Financial Services CommissionSenior Examiner
May. 2016 - Dec. 2017Jersey, Channel Islands
HSBCSenior Compliance Manager
Apr. 2013 - Apr. 2016Jersey, United KingdomResponsible for the Compliance Cross Business Monitoring Team for Channel Islands & Isle of Man.
HSBC Bank International LtdBusiness Risk & Control Manager & Business Information Risk Officer
Jun. 2009 - May. 2013Jersey, United Kingdom• Effective leadership skills demonstrated by the leading and chairing of a successful Operational Risk Working Group with representatives across all business areas. Feedback on performance to individuals. • Business Information Risk Officer for HSBC Bank International Ltd.
• Monitoring of data breaches and liaison with regulator. • Ownership & completion of the Group Risk & Control document for HSBC Bank International Ltd • Mentor for junior managers and senior staff resulted in a recent promotion for one mentee. • Creation of risk reporting templates on fraud and loss trend analysis for presentation to Senior Management Team (identification of Key Indicators and Top Risks). • Trained Six Sigma Green Belt and Process Management Trainer (restructuring of team workflows, root cause and trend analysis). • Proven project management skills, representing Risk in a number of high profile projects • Strong influencing skills demonstrated by agreement of Senior Management Team to my creation of a new risk based customer verification questionnaire. • Achieves deadlines and prioritizes to ensure business plans are achieved demonstrated by completion of tasks prior to set timescales. • Undertaking Incident Management Reviews/Post Implementation Reviews as necessary (Employee Errors, Fraud, Information Risk and Data Protection etc). • Creation and presentation of ‘Masterclass’ events on Operational Risk, Information Risk and Fraud.
HSBC Bank UKOperations Manager
May. 2006 - Jun. 2009United KingdomLeading a team of employees and managers to provide a high quality Self Service network throughout the UK Bank. Management of third party contractors and committee member representing HSBC for the Vocalink ATM scheme. Liaison with Group Headquarters and Branch Network.
• Strong leadership and management of two diverse teams (40 employees). • Results driven to achieve maximum cash machine availability. • Contact point for Group Internal Investigations unit undertaking investigations relating to Internal Fraud. • Project management of creation of business cases. • Strategic planning and cost control of annual operating plan. • Data protection registrations and renewals. • Risk Management & Control. • Restructured workflow's and teams • Redeployment Manager for displaced staff.
HSBC Bank UKManagement Skills & Operations Trainer
Jan. 2004 - May. 2006United Kingdom• Process Management Techniques including input to course content. • Creation of an Operations Centre Simulation for training to operations staff including ‘real time’ decision making and relevant Key Indicators. • Delivery throughout the UK and Europe. • Team building activities and soft skills focus such as negotiating and influencing skills. • Strong presentation and listening skills
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