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Work Background
GAC MalaysiaOperations Manager
Mar. 2020Sarawak, MalaysiaDevelop opportunities in East Malaysia
GAC MalaysiaAssistant Manager
Mar. 2018 - Feb. 2020MalaysiaResponsible for East Malaysia operations
Seamaster Maritime L.L.C.Branch Manager
Apr. 2015 - Feb. 2018Sohar, OmanDay to Day Office Admin
Vessel Operations @ Sohar, Mina Al Fahal, Port Sultan Qaboos
Cargo Customs Clearance Sales & Marketing
Seamaster Maritime L.L.C.Operations Executive
Oct. 2013 - Apr. 2015DubaiAssisted in Day to Day Operational activities of the vessels calling Jebel Ali, Dry Docks, Port Khalid, Mina Saqr, Fujairah
Griffin Marine TravelsTeam Leader
Jan. 2012 - Sep. 2013Project Setup for a New Process, including setup of Training Manuals and Process Flows
Inchcape Shipping ServicesSr. Operations Executive
Jul. 2009 - Dec. 2011Providing training to Client on Amadeus operations thereby assisting the Client to understand and how to function on Amadeus to book Tickets for their understanding; Process : Crew Change Operations Process Description: To provide Crew Change assistance to Client by arranging the Transportation and Local arrangements at the Port of Embarking or Disembarking thus ensuring a smooth travel for the Crew Members Joining on board and making a One Stop Communication for the Client for all the assistance required to complete a Crew Change.
Also provide Local Husbandry Services for the Vessel. Key Skills: Provide assistance to Client by acknowledging the various requests for Crew Change, CTM on board and other Husbandry services required by the vessel. Prepare reports and update the Management and Clients about the services performed on board. Ensure timely assistance is provided to Crew Members on board for any emergencies in co-ordination with the Master & the Client. Ensuring the Visa arrangements are completed in due course of time and confirming the respective Crew members were able to get abroad the vessel as per the vessel ETB (Expected Time to Berth). Coordinating with the Bank and Performing office to ensure the CTM is delivered on time Professional Achievements: Was involved during the setup and was one of the forefront team members for the Client – Bernhard Schulte Ship Management. The process grew from having 500 crew changes initially to 50,000 crew changes annually by 2011
Convergys India Pvt. LtdSr. Customer Service Representative
May. 2006 - Jul. 2009Provide assistance to Customers enquiring about the Bills for the Telephone connection Professional Achievements: Was promoted to three different Pilot process based on performance. Have been assisting TL to prepare reports based on Log in hours and ratio of the calls received and attended to. Have been constantly appreciated for providing the maximum log in hours & low absenteeism ratio. Have met the Quality parameters consistently
Tracmail India Pvt. LtdCustomer representative
Sep. 2004 - May. 2006Third Party Collections as E-Service; . Achievements:
Have met & exceeded the Collections Target consistently. Always met the Quality Targets. Used to take escalation calls in absence of Team Leader
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