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Work Background
AmdocsSolutions Architect
Jul. 2023Costa RicaResponsible for designing and choosing the critical core components that form the technical solution. ● Delivered over 75 small to mid-size OSS projects for Mississippi telecom Cspire, speeding up user adoption.
● Analyzed potential business cases to creatively engineer solutions to be used in the sales team proposals.
● Served as the single point of contact.
● Projects: Comcast (MPLS, Access, SDWAN), US Cellular (Wireless), Bell Mobility (Wireless), Cspire (MPLS, Access, Wireless), Lumen (MPLS, SDWAN).
TEOCOProject Manager and Solutions Architect
Jan. 2021San Jose, Costa Rica● Delivered over 75 small to mid-size OSS projects for Mississippi telecom Cspire, speeding up user adoption.
● Analyzed potential business cases to creatively engineer solutions to be used in the sales team proposals.
● Served as single point of contact.
● Projects: Comcast (MPLS, Access, SDWAN), US Cellular (Wireless), Bell Mobility (Wireless), Cspire (MPLS, Access, Wireless), Lumen (MPLS, SDWAN).
TEOCOProject Manager
Dec. 2013 - Jan. 2021Costa Rica● Delivered $4M USD project for the main Costa Rica telecom (ICE).
● Led two $4M USD projects for multinational provider Level 3 (later CenturyLink and Lumen) over a period of 6 years.
● Owner of project outcomes from initiation to customer acceptance within tight quality, time, budget, and risk constraints.
● Oversight and organization of technical teams spread geographically: USA, Costa Rica, Guatemala, Colombia, Brazil, Israel, and India.
● Developed relationship with the stakeholders to discover pain points, needs and business cases, and manage risks.
● Draft technical solution proposals and write-up of documentation for ICE and Lumen.
TEOCOSenior Implementation Engineer
Feb. 2008 - Dec. 2013Costa Rica● Influenced, motivated, and led a team of 10 software developers to accomplish project goals, managing to reduce delivery duration time by 20%.
● Engaged directly with customers, on-site, in order to perform quality acceptance testing and end user training, and project steering. Sites visited: Bell Mobility (Canada), T-Mobile (USA), Cricket (USA), Optimus (Portugal), Orange (Switzerland), Wind (Italy), ICE (Costa Rica), Level 3 (Colombia, Brazil).
Intel CorporationProduct Quality and Reliability Engineer
Feb. 2005 - Feb. 2008Belen, Costa RicaWorked with product engineers in order to find and close functional and parametric test coverage holes in order to ensure microprocessor electronic quality and reliability.
Led investigation teams to determine the root causes and systemic fixes of electrical reliability issues on the devices.
Made decisions regarding the level of testing to perform on mature chipset products in order to reduce the number of tests performed, increasing throughput.
Performed risk assessments based on technical knowledge and statistical analysis of experimental data, in order to disposition questionable product at Intel’s chipsets assembly and test site.
Position involved knowledge of manufacturing process, microprocessor architecture technology, and electronics such as CMOS, and logic gate knowledge.
BticinoCustomer Service Representative
Jun. 2004 - Feb. 2005Technical support and troubleshooting to help end users of Bticino products.
Provided information on product availability and quoting for distributors and final customers.
Intense use of customer relationship management and communication skills.
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