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Work Background
Crispin GroupOperations Support
Mar. 2024London Area, United Kingdom
itsuFranchise Partnership Manager
Mar. 2022 - Mar. 2023United KingdomSpearheaded strategic partnerships, driving operational excellence across 5 new franchisee-owned stores, achieving a 20% reduction in opening costs.
Instituted rigorous audit processes and feedback analysis, ensuring adherence to operational and brand standards, enhancing customer satisfaction.
itsuGeneral Manager
Jan. 2019 - Mar. 2022London, United KingdomManaged daily operations of a high-volume store, achieving £1.2M in annual sales pre-pandemic, with a strategic focus on recovery and profitability post-2021.
Led a team of 10-15, fostering development and progression while maintaining labor and waste targets, resulting in an average gross profit of 46%.
SALVATION IN NOODLES LTDGroup Operations Manager
Aug. 2017 - Sep. 2018London, United KingdomDirected the setup and operations of new kitchens and service areas, ensuring seamless operations and strict adherence to brand standards.
BRUNSWICK EAST LTDHead Chef / Kitchen Manager
Dec. 2015 - Aug. 2017London, United KingdomTransformed a coffee shop into a renowned brunch hotspot, contributing to a 1000% increase in turnover within 2 years through innovative menu development and training.
Elevate StaffingEvent Manager
Dec. 2015 - Apr. 2016London, United KingdomFreelance event management role working predominantly on one project overseeing a touring Virtual Reality experience to promote Apple Music
Big Dirty BurgerManaging Director
Mar. 2012 - Dec. 2015London, United KingdomOver 3 years, aside from my full time job, I ran one of the UK’s first Burger Pop Ups on weekends and holidays. Initially ‘popping up’ in pubs and markets, we quickly moved on to festivals, private functions and corporate events.
Discovery CommunicationsPresentation Manager
Dec. 2009 - Dec. 2014London, United KingdomOver 5 years, I managed some of the largest operational teams (15+) at The Discovery Channel’s London HQ. Our primary role was the creation of daily playlists transmitting across the UK and Europe. For me, this meant leading, coaching and supporting my direct reports whilst implementing the needs of the business and managing the demands of senior management. I led the successful launch and broadcast of Discovery feeds spanning Europe, the Middle East and Africa requiring a fast paced, highly organised environment.
This included managing key relationships with internal and external partners, providing logistical and technical expertise; solving problems and ensuring all targets and deadlines were met. Setting clear attainable goals, career pathways and staff development were key to my role. My function also encompassed recruitment across the wider department (50+), liaising with agencies, interviewing candidates, negotiating salaries and managing interns.
Discovery IncPresentation Teamleader
Mar. 2006 - Nov. 2009London, United Kingdom
TVNZFlipside Reporter
Jan. 2004 - Dec. 2004Auckland, New ZealandFlipside was a youth oriented news programme primarily aimed at 18 to 30 yr olds airing 5 nights per week on New Zealand’s TV2. As a key reporter I created between two and five 2’00” items per week – Producing, Researching, Presenting and Directing.
TVNZPromo Scheduler/ Director
Jan. 2003 - Dec. 2004
adm CastingCasting Assistant
Jan. 2002 - Jan. 2003
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