Weddington WayOperations Manager
Apr. 2015 - Mar. 2016San Francisco Bay AreaOversee all operations and team members in main warehouse
Manage receiving, processing, and shipment of all dresses and accessories in timely manner
Create, improve, and manage processes involved in shipping operations
Determine work procedures, prepare work schedules and ensure that processes are optimized
Oversee all quality control/quality assurance checks for products received in warehouse and liaise with customer service team/designer contacts when issues are identified
Assign duties for warehouse team and ensure that all packages are received proficiently Study and standardize procedures to improve efficiency of workers.
Track and optimize warehouse metrics such as error rates, shipping velocity, issue resolution rate, inventory accuracy, and late orders. Interview and hire new employees.