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Work Background
The Ops GuysFounder & Principle Consultant
Aug. 2023London, England, United KingdomThe Ops Guys are Operations professionals dedicated to helping your creative business, agency or other organisation become more efficient, productive and profitable - where others focus on bringing in the revenue, we focus on optimising your bottom line! We have over 25 years experience in organisations of all types and sizes, and understand the needs of both independent companies and those as part of larger groups We can help you to get a better understanding of your business to enable you to make the data-driven decisions you need. Whether it be workflow, structure, people, utilisation or the implementation of new systems and/or processes to improve these, we can help Some of the projects we have been involved with... FutureBrand London - working with the respected design agency, part of IPG, to help them create a new Project Leadership team, and implement the Screendragon Agency Management System Engage Works - following a reduction in size over Covid, we worked with Engage Works to help them re-build, implement workflow, process and structure, to introduce formal board reporting and to implement the Deltek Workbook agency management system
BBDO Group GermanyHead of Operations - BBDO Germany
Sep. 2022 - Aug. 2023Düsseldorf, North Rhine-Westphalia, GermanyFollowing the merger of Proximity Worldwide and BBDO Germany, I became Head of Operations of BBDO Germany, with offices in Berlin and Dusseldorf. ____________________ ► Along with the BAU responsibilities of the role, I was also responsible for the implementation of a recent merger, building a cohesive management system for projects, resourcing, and finances.
► Additionally, I led the transition of the agency's largest client, following the loss of the business, and the setup of a new global retail client
The Ops GuysFounder, Partner & Consultant
Jan. 2021 - Apr. 2022London, United KingdomProvided professional operations support to help creative event and marketing businesses become more efficient, effective and profitable. BBDO Germany - Operations Consultant
April 2021 - April 2022
Working as part of a team to manage a tender to retain the agency's largest client, successfully outsourced the majority of the production work from Germany to South Africa, India and Poland. After securing the contract, I continued to work on the implementation of a new workflow within the agency.
Engage Works LtdHead of Operations (Interim)
May. 2019 - Nov. 2019London, United KingdomHaving fulfilled the role of Head of Operations at Engage previously, I covered the role during the recruitment of a new, full-time Head of Ops
Connektd - Your Freelance CommunityFounder
Mar. 2016 - Jan. 2021London, United KingdomConnektd was the community platform for companies and freelancers working in events, exhibitions and brand experience. Our mission included creating stronger relationships between companies and freelancers, to help freelancers find work, and to be the got-to business for relevant and specialist information and advice from our partners.
Convergence Live LtdOwner, Consultant & Project Director
Sep. 2013LondonConvergence Live delivered projects for companies working in events, installation, digital transformation and collaborative working spaces. Some of the projects we have been involved in include... Agency Operations Consultant | Proximity Worldwide | May 2021 – Apr 2022 Managed the operations for the agency’s largest client, including outsourcing their production function offshore (India, Poland, and South Africa) and integrating a new workflow. Project Director | Capgemini | Sep 2019 – Sep 2020
Led the upgrade / refurbishment of the London HQ ASE, including AV infrastructure, networking, and mobile digital screens. Interim Head of Operations & Commercial | Engage Works | May 2019 – Aug 2019 Project Director | Capita | Jan 2018 – Sep 2018 Created and managed the construction of a new collaborative working environment at the London HQ, encompassing hardware, software and infrastructure. Project Director | Capgemini | Sep 2015 – Sep 2017
Headed two fit-out and digital transformation projects, designing and constructing infrastructure, hardware and software for collaborative workspaces and innovation hubs at HQs in London and Telford. Interim Head of Operations & Commercial | Engage Works | Oct 2014 – Jul 2015 Integrated efficiencies across the entire business whilst overseeing growth. Improved project finance and management information by integrating a new system – Procim. Interim Head of Operations & Project Director | Pulse Group | Jul 2014 – Sep 2014 Enhanced workflow, streamlined processes and oversaw structural change whilst integrating a new annual forecasting system. Served as a Project Director and coordinated the Bentley experience at the Moscow Auto show. Project Lead – Dubai World Record | IMG Artists Events | Oct 2013 – Jan 2014
Orchestrated spectacular firework displays on new year’s eve across both Palm Jumeirah and the World Islands.
Cheil Worldwide Inc.Global Operations Director, Retail Marketing Division (Contract)
Jan. 2013 - Aug. 2013Yongsan-gu, Seoul, KoreaWorking as part of the Global Retail Team at Cheil Worldwide, responsible for developing the retail expertise and communication in Cheil's network of 33 offices. Central HQ point of contact for all retail teams in the network.
____________________ ► Analysis of existing store design and build process, and development of a new process and system currently being implemented around the world
► Introduced a new information and knowledge sharing process for all regions ► Managed field personnel and oversaw shopper marketing operations ► Led several in-store projects including building new stores and installing communication systems
► Creation of Shopper Marketing and Samsung Winning In-Store Principles Training sessions, since presented in every region
► Global Retail Audit and Retail Landscape Reports produced and distributed globally
The AlternativeHead of Operations & Delivery
Aug. 2012 - Dec. 2012LondonThe Alternative is a brand engagement agency working with clients including EE, Orange and Skype. My role was to bring production and management expertise to the events and projects that the agency undertakes, to work to build the supplier base in production and creative and to develop and integrate the existing business management system into a new workflow process.
Matter XP (Previously SSG London)Head of Production and Project Management
Oct. 2010 - Aug. 2012LondonSSG London (previously Sutherland Smith Group) combine experience of interior design and architecture with innovative event production. My role as Head of Production and Project Management involved introducing budgeting, scheduling and financial management systems around the event projects that the agency delivered. I was also Project Director on a number of HTC Global projects with budgets of up to £2.5m, including their entire presence at Mobile World Congress in 2012 (exhibition stand, hospitality, press conference and party)
Leo BurnettHead of Operations - Brand Activation
Mar. 2010 - Oct. 2010London, United KingdomFollowing the merging of the Lime (experiential), Arc (BTL marketing) and Leo Sports (Sports marketing) agencies, I was asked to be the Head of Operations across all three agencies. Working closely with Client Service Directors from all three agencies, Creative Directors and the CFO of the Leo Burnett Group UK.
Development, communication and roll-out of new brand identity for the agency.
Development and management of financial reporting system, working closely with the corporate finance dept.
Working closely with Leo Burnett creative and traffic departments to improve processes and deliver better creative product to the BTL divisions.
Leo BurnettOperations Director - Lime Experience
Mar. 2008 - Mar. 2010London, United KingdomOperations Director working across all Lime's event production for multiple clients including Kraft, Fiat and Warburtons and operations for the Tesco retail promotions team, along with the Field Operations team and the handling house in Swindon. Overseeing production and budgeting of all experiential projects. Improvement in quality of experiential delivery.
Working as part of the senior team with Client Service Director, Staffing Director and MD. Commercial and operational management of 25,000ft handling and logistics operation in Swindon.
Introduction of warehouse management system in Swindon to work closely with client requirements in London.
Introduction of budgeting system to increase margins.
Team of 5 people, 2 in London and 3 in Swindon.
TBA plcIn-market Sponsorship Activation Manager, Ghana (Contract)
Sep. 2007 - Mar. 2008GhanaWorking in-market in Ghana for Guinness Ghana Breweries, via Diageo UK, managing a team of multi-skilled Ghanaian marketeers, and with the local TBA team to deliver the Guinness sponsorship of the Africa Cup of Nations, This included the negotiation of the Guinness contract with the LOC and delivery of a Fan Park with a maximum turn-out of 32,000 people
Action Impact LLCSenior Project Manager (Contract)
Jul. 2007 - Sep. 2007Dubai, United Arab EmiratesProject Manager for the development and build of the du exhibition stand at GITEX in Dubai
Lime ExperienceOperations Director (Contract)
Apr. 2007 - Jul. 2007London, United KingdomWorking primarily on a sampling campaign to distribute 2.8 million samples of a new coffee product around the UK. 44 teams over 2 weeks around the UK.
Action Impact LLCSenior Account Manager (Contract)
Oct. 2006 - Mar. 2007Dubai, United Arab EmiratesSenior Account Manager, working primarily on newly-launching telecoms client, du. Project manager for the build of the 300sqm launch stand at GITEX in Dubai
Exposure PromotionsSenior Events Producer
Apr. 2005 - Oct. 2006London, United KingdomProducing many events for 3 Mobile, Pure, U by Umbro and Virgin Trains
Instrumental MediaProject Manager (Contract)
Apr. 2003 - Jul. 2003London, United KingdomWorking on the launch of the new BMW 5 series in Cannes
Park Avenue ProductionsProject Manager
Sep. 2001 - May. 2003London, United KingdomProject Manager and Account Manager. Managed the launch of the New Range Rover to dealers around the world, with a 3 month live event in Lake Garda, Italy. Worked on events for British Airways and BA London Eye
MEI DesignProduction Manager
Jan. 1997 - Mar. 2001London, United KingdomWorking on a number of projects for clients such as Helly Hansen, BOC and WHSmith. On-site production manager on many exhibition builds and project manager and account manager for the development and roll-out of the WHSmith in-store digital media system
Pentland BrandsConference and Events Manager
Mar. 1989 - Jan. 1997London, United KingdomWorking in the Marketing Services department servicing brands such as Speedo, Kickers, Ellesse and Mitre. Responsible for the production of internal and external conferences and events for any and all of the brands in the group. Also managed the internal conference centre. Managed the global re-launch of the Speedo brand in August 1996
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