Boost Digital AgencyGeneral Manager
Dec. 2020 - Aug. 2023Bogota,D.C., Capital District, Colombia•Drove operational initiatives to enhance efficiency throughout cross-functional teams in the company. Resulted in 50% less time spent in meetings and a 2X increase in the productivity of the tasks delivered. •Proactively managed performance of our team as a Scrum Master by clearing obstacles, leading and coaching to adopt scrum practices. Implemented methods to effectively manage the workflow of +500 monthly tasks. •Introduced tools like Asana, Slack, amongst others to work collaboratively across functions and teams to spike customer retention and satisfaction amongst the company's clientele.