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Work Background
Co-Founder
BuñisCo-Founder
Feb. 2023NicaraguaIn charge of bringing a fresh spin on Colombian buñuelos to the fast casual scene with an incredible staff who are passionate about giving our customers a flavorful surprise
General Manager
Boost Digital AgencyGeneral Manager
Dec. 2020 - Aug. 2023Bogota,D.C., Capital District, Colombia•Drove operational initiatives to enhance efficiency throughout cross-functional teams in the company. Resulted in 50% less time spent in meetings and a 2X increase in the productivity of the tasks delivered. •Proactively managed performance of our team as a Scrum Master by clearing obstacles, leading and coaching to adopt scrum practices. Implemented methods to effectively manage the workflow of +500 monthly tasks. •Introduced tools like Asana, Slack, amongst others to work collaboratively across functions and teams to spike customer retention and satisfaction amongst the company's clientele.
Project Manager
Boost Digital AgencyProject Manager
Oct. 2019 - Dec. 2020Bogota,D.C., Capital District, Colombia•Managed relationships with +40 clients to enhance teams' execution on deliverables while improving their prioritization skills by creating critical path charts to increase customer satisfaction •Reduced monthly uncompleted tasks from +30% to 5% by identifying high-value activities and setting internal processes to boost teams' communication, time management and ownership / accountability of clients' deliverables. •Lead a team of 6 community managers effectively increasing productivity by coaching and fostering their skills. Resulting in their capability to handle 9 clients (previously 6) at once to improve profit margins of the company.
Franchise Owner
Perfumes EuropeosFranchise Owner
Aug. 2016 - Mar. 2020Bogotá D.C. Area, Colombia•Trained staff (1-week intensive course + ongoing oversight) to implement SLP System by Jordan Belfort to increase sales. Outcome was +40% Month over Month Revenue Growth. •Hired and managed staff to operate 3 locations concurrently. Focused biweekly meetings on improving customer satisfaction through reflective listening, product demonstration corporate culture training and customer experience simulation exercises. •Created a compensation and training program that increased employee satisfaction resulting in minimum turnover. On average less than 1%. •Developed fidelity programs to achieve a purchase frequency of 1.45.
Auditor and Consultant
CNH de MéxicoAuditor and Consultant
Aug. 2014 - Nov. 2014Querétaro Area, Mexico

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B2C Sales Consulting Expertise
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