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Work Background
AfriMedHealthcare Innovator โข Telehealth
Jul. 2019 - Oct. 2024Aargau, Switzerland๐ ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐ฟ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ป๐ฑ ๐ฎ๐ป๐ฎ๐น๐๐๐ถ๐: Conducting market research to identify user needs, market trends, and competitive landscape. Analyzing data to inform product decisions and identify growth opportunities. ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐ ๐ฎ๐ป๐ฑ ๐ฟ๐ผ๐ฎ๐ฑ๐บ๐ฎ๐ฝ๐ฝ๐ถ๐ป๐ด: Developing and articulating a clear product vision and strategy. Creating product roadmaps that outline the prioritized features and functionalities to be delivered over time. ๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐ ๐ด๐ฎ๐๐ต๐ฒ๐ฟ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฝ๐ฟ๐ถ๐ผ๐ฟ๐ถ๐๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Collaborating with stakeholders, including customers, sales, marketing, and engineering teams, to gather and prioritize product requirements. Balancing competing priorities and trade-offs to ensure successful product delivery. ๐๐ด๐ถ๐น๐ฒ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ฑ๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐: Working closely with engineering teams and employing agile methodologies to iteratively develop and deliver products. Managing sprints, backlogs, and feature releases. ๐๐ฟ๐ผ๐๐-๐ณ๐๐ป๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฐ๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Facilitating effective communication and collaboration between various departments, such as engineering, design, marketing, and sales. Acting as a bridge between different teams to ensure alignment and smooth execution. ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐น๐ฎ๐๐ป๐ฐ๐ต ๐ฎ๐ป๐ฑ ๐ด๐ผ-๐๐ผ-๐บ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐: Planning and executing product launches, including defining pricing, positioning, and marketing strategies. Collaborating with sales and marketing teams to drive product adoption and market penetration. ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐๐ฟ๐ฎ๐ฐ๐ธ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ผ๐ฝ๐๐ถ๐บ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Monitoring product performance, analyzing metrics, and gathering user feedback to assess the success of products. Iterating and optimizing products based on user insights and market trends.
Zambezi HouseInterim General Manager
Nov. 2018 - Mar. 2019Victoria Falls, ZimbabweDuring my tenure at Zambezi House in 2017 and 2018, I tackled several operational challenges and facilitated a successful Management Agreement with Pure Africa. As one of the key contributors to the restaurantโs opening in July 2017, I leveraged my deep understanding of the business blueprint to swiftly address issues and optimize performance. Since its launch, Zambezi House has established itself as a favorite destination for both locals and international travelers, celebrated for its modern dรฉcor, welcoming ambiance, and prime location along the iconic Zambezi River. My collaboration with Pure Africaโan industry leader in Victoria Falls known for their culinary excellence, destination weddings, and premier river cruisesโwas a pivotal step in expanding Zambezi Houseโs reach through curated packages and enhanced offerings. Although itโs been a few years, the impact of this partnership continues to be felt, contributing to the ongoing success and reputation of both brands.
FongitCommunity & Events Manager
Nov. 2014 - Mar. 2015Geneva Area, SwitzerlandFongit is Geneva's High Tech startup incubator - accelerating Swiss start-up success since 1991 (www.fongit.ch). Fongit is a private, non-profit foundation supported and financed by the State of Geneva. The foundation incubates more than 30 companies with 250 employees developing High Tech products in different sectors of innovation. Fongit are initiating a project of community management, event management, and communications.
The aim is to create a vibrant exchange of information between start-ups employees, and external companies, building a good โbuzzโ at the incubator and in the digital media.
Project tasks include among others: โข Serve as a key interface between other functional areas and the communications function;
โข Organization and coordination of internal and external events, such as lunchtime networking events consisting of presentations about key start-up issues given by an expert, followed by networking. (50-100 attendees, at Fongit Bluebox offices);
โข Establishing and managing a network of mentors, coaches and connecting them with start-ups;
โข Communications of events and news through social digital media;
โข Networking startups together, and create a Swiss start-up culture
โข Implementation of various project plans
โข Liaising with other departments, organisations and start-ups
โข Managing deadlines and optimize budgets.
Touch NatureCo-Founder & Tourism Innovator | myflyfishing.com & Touch Nature Safaris
Jul. 2013Switzerland | South AfricaAs the Co-Founder and Tourism Innovator, I drive the creative and operational vision for two dynamic tourism brands, myflyfishing.com and Touch Nature Safaris. My role focuses on spearheading innovative tourism offerings in sustainable travel, nature-based adventures, and community-focused experiences. I develop strategies that position our brands as leaders in adventure and luxury travel, while ensuring we remain committed to supporting local communities and environmental conservation. ๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐: โข Designing unique tourism experiences that emphasize sustainability and client engagement.
โข Building strategic partnerships to expand our global reach and market presence.
โข Leading a cross-functional team passionate about nature, culture, and travel innovation.
โข Representing the company at international industry events and conferences.
Touch NatureTourism Innovator
Jul. 2013 - Oct. 2024Aarau, Aargau, SwitzerlandAs a Tourism Innovator, I develop and implement forward-thinking strategies to elevate the visitor experience and promote sustainable tourism. I focus on emerging trends to create distinctive experiences while partnering with tourism boards, agencies, hospitality providers, and local communities to highlight the cultural, natural, and historical richness of our destinations. ๐ ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐ ๐ถ๐ป ๐ฏ๐ฟ๐ถ๐ฒ๐ณ: ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ป๐ฑ ๐๐ป๐ฎ๐น๐๐๐ถ๐: Stay updated on the latest trends, market dynamics, and consumer preferences in the tourism industry. Conduct thorough market research, analyse data, and identify opportunities for innovation and differentiation. ๐๐ผ๐ป๐ฐ๐ฒ๐ฝ๐ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐: Generate and develop innovative tourism concepts, products, and experiences that align with market demand and destination identity. This includes designing unique itineraries, crafting immersive activities, and incorporating sustainable practices. ๐ฆ๐๐๐๐ฎ๐ถ๐ป๐ฎ๐ฏ๐น๐ฒ ๐ง๐ผ๐๐ฟ๐ถ๐๐บ ๐ฃ๐ฟ๐ฎ๐ฐ๐๐ถ๐ฐ๐ฒ๐: Advocate for and integrate sustainable tourism practices into all aspects of tourism innovation. Promote responsible tourism, conservation efforts, and community engagement to minimize environmental impact and support local socio-economic development. ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐๐ป๐ต๐ฎ๐ป๐ฐ๐ฒ๐บ๐ฒ๐ป๐: Continuously evaluate and improve the visitor experience by identifying areas for enhancement. Implement innovative strategies to personalize and tailor services, incorporating technology and digital solutions to enhance convenience and engagement. ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐บ๐ผ๐๐ถ๐ผ๐ป: Work closely with marketing teams to develop compelling narratives and campaigns that highlight the innovative tourism offerings. Collaborate on digital marketing strategies, social media initiatives, and content creation to increase awareness and attract target audiences.
Swiss Hotel Management SchoolHospitality Management Lecturer
Aug. 2011 - Jan. 2012Leysin, Canton of Vaud, SwitzerlandLecturer in Information Systems. Main duties included the following: โข Teach Information Systems module (as mentioned above) to students from a diverse international background
โข Assist/meet with students who requested assistance in the understanding of the subject
โข Prepare and update allocated module, subjects and units
โข Prepare supporting documentation and class exercises
โข Prepare, correct and Invigilate examinations
HIM, Hotel Institute MontreuxHospitality Management Lecturer
Jun. 2011 - Jun. 2013Montreux, SwitzerlandLecturer in Convention Management & Events, Travel & Tourism, Principles of Management, Business Communications I, Computer Applications I, Composition & Research Methods. Main duties included the following: โข Teach Six modules (as mentioned above) to students from a diverse international background
โข Assist/meet with students who requested assistance in the understanding of the subject
โข Prepare and update allocated modules, subjects and units
โข Prepare supporting documentation and class exercises
โข Prepare, correct and Invigilate examinations
Ocean Feast (UK) Ltd t/a OceansPartner, Business Development - Sales & Marketing Director
Mar. 2008 - Mar. 2011Chester, United Kingdomโข Brand Creation
โข Brand Building
โข Marketing and Sales Strategy
โข Identification of Business expansion opportunities
โข Property identification including the process for securing the properties
โข Management of the property portfolio
โข Executive responsibility over Operations.
โข Drafting of business plans
โข Expansion plans
Touch Adventure & Zambezi Teaming CompanyFounder & Managing Director
May. 1998 - Aug. 2008Victoria Falls Zimbabwe & Livingstone Zambiaโข Event Management Software (Eventbrite, Cvent)
โข Pre-Event Conference Calls
โข Site Inspection
โข Onsite Execution
โข Registration Management/Coordination
โข Customer Service Management
โข Security Management/Coordination
โข Compliance Management
โข Food and Beverage Management
โข Transportation Management
โข Break-Out Room Management
โข Audio/Visual Coordination
โข Venue Liaison
Adrift ZimbabweRafting & Operations Manager
Dec. 1996 - Dec. 1998Victoria Falls, ZimbabweSet up one day and multi day operations. This job was for a year before the company merged to form a company called Wild Horizons.
Frontiers AdventuresSales & Marketing Manager
Jan. 1995 - Dec. 1996Victoria Falls, Zimbabweโข Responsible for the performance and development of the front office sales team.
โข Maintained accurate records of all pricing, sales, and activity reports submitted by front office sales teams.
โข Maintained contact with all clients and agents in the market area to ensure high levels of client satisfaction.
โข Set examples for sales teams in areas of personal character, commitment, organizational and selling skills, and work habits.
โข Conducted regular coaching and counseling with sales teams to build motivation and selling skills.
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