Randstad IndiaVP & Head - Business Innovation & Digital Transformation
Apr. 2020 - Dec. 2023Bengaluru, Karnataka, IndiaThe BI Team is an internal consulting & digital transformation team that develops and supports the business strategy and objectives of the company’s business units by focusing on new ideas, processes, technology solutions and people. Randstad in India has a strength of 1500+ core employees and 71000+ contract employees across the country. Responsibilities:
1. Responsible for a Team of 4 concept (strategy) managers with responsibilities split among them for our Staffing and Perm line of businesses (including the Sales org and Randstad Delivery Center (recruitment))
2. Lead the Digital Transformation Strategy with a team of Head – Digital Transformation, Business Analysts, Data Engineers, Data Scientist (AI/ML) and BI Analysts
3. Responsible for improving the overall experience of customers and EW’s by introducing automation and technology into the various touch points while creating additional opportunities for business growth
4. Responsible for improving the operational effectiveness of the Randstad Customer Service (mid – office) and Randstad HR Shared Service teams (back office) using technology interventions
5. Responsible for steering & review process for all lines of businesses (and non-financial reporting to HQ)
6. Responsible for the Randstad Skilling Academy (RSA) business - a horizontal business line offering skilling solutions backed by technology to our clients across verticals. 7. Responsible for the India Job-Board strategy and spend of INR 60 Million+
8. Responsible for implementing concepts aligned with global changes from HQ in the Netherlands
Manage all external business tools & partners (technology)
9. Responsible for the management trainee program for the permanent recruitment business 10. Technology research on tools available in the Indian Market that can benefit our business