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Work Background
Operations Support and Trainer
First Word TechnologiesOperations Support and Trainer
Oct. 2018 - Oct. 2021Johannesburg Area, South Africa● Provide telephonic First Word software support directly to clients ● Ensure clients receive regular communications regarding the status of long-running support issues ● Provide technical on-site support to clients around the country ● Collect comprehensive information about client sites, relevant to first word installations ● Install the First Word client-side ecosystem at client sites ● Plan and coordinate travel arrangements for installation and support client visits ● As an owner of the installation process, I am responsible for maintaining and enhancing installation documentation ● Troubleshoot PC, operating system and networking issues that interfere with the operation of First Word software ● Collate information provided by the 3rd line support, and provide feedback to clients ● Provide training to clients ● Ensure training documentation is up to date with software changes ● Gain competence in spreadsheet tools in order to imports leads, and train others to do so
IT Application Support Engineer
BitVentureIT Application Support Engineer
May. 2017Johannesburg Area, South AfricaMonitoring Account Verification System (AVS-R) transactions EasyDebit Collection Application support Nudebt Payment Switch maintenance Liaising with SARS with regard to EDI Liaising with Banks with regard to collection and AVS. Biztalk Application Implementation and Development Alize™ Installation and maintenance Remote and On-site PC/Network/Software support 1st and 2nd Line Support: attending to Customer support calls both onsite and remotely relating to software,desktops and networking.
IT Helpdesk Administrator
IBMIT Helpdesk Administrator
Feb. 2017 - May. 2017Johannesburg Area, South Africa
Senior Customer Service Representative
First Class MediaSenior Customer Service Representative
Mar. 2016 - Mar. 2017South Africa
Technician
NIT (National Internet Technologies)Technician
Apr. 2015 - Dec. 2015midrand• Settings of terminals computer for the south African national lottery Firmware settings Application settings Testing of terminals Detect, fix or rapport faulty machines • Printers’ setting Install printers software testing
Project Manager
Mohanoe InvestmentsProject Manager
Jul. 2014 - Dec. 2014fourways• Plan& Organize • Directand Co-ordinate the company’s project • Particular role was to ensure that the client's requirements were met, the project is completed on time and within budget and that the team are performing their duties correctly • Produce a progress report monthly • Review the risk register monthly • Review weekly progress reports of Team Principal • Approval of supplier invoices for payment
IT Technician
PC Training and Business CollegeIT Technician
Jan. 2014 - Jun. 2014
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