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Work Background
Abu Dhabi Commercial BankVirtual - DNS customer relationship officer
Mar. 2023Abu Dhabi, United Arab EmiratesDuties and responsibilities:
- Providing technical support for DNS services.
- Resolving customer inquiries and issues promptly.
- Monitoring DNS performance and optimizing services.
- Building and maintaining strong customer relationships.
- Collaborating with internal teams to address technical challenges.
- Assisting with onboarding and training clients on DNS management.
Abu Dhabi Commercial BankActin Branch Manager
Jan. 2022Abu Dhabi Emirate, United Arab EmiratesDuties and responsibilities:
- Oversaw branch operations during transitional periods.
- Ensured high-quality customer service and satisfaction.
- Managed cash operations with accuracy and efficiency.
- Developed and implemented strategies for business growth.
- Collaborated with cross-functional teams to streamline processes.
Abu Dhabi Commercial BankTransaction Services Team Leader
May. 2019 - Nov. 2022Abu Dhabi Emirate, United Arab EmiratesDuties and responsibilities:
- Managing a team to ensure smooth and efficient transactional operations.
- Ensuring strict compliance with regulatory requirements and industry standards.
- Implementing streamlined processes and workflows to enhance productivity and accuracy.
- Providing guidance, support, and training to team members for their professional development.
Abu Dhabi Commercial BankChief Teller
Dec. 2014 - May. 2019Abu Dhabi Emirate, United Arab EmiratesDuties and responsibilities:
- Managing cash operations with a focus on accuracy and security.
- Ensuring the security of the cash vault and implementing necessary safeguards.
- Providing excellent customer service by addressing inquiries and resolving concerns.
- Mentoring and guiding teller staff to maintain consistent service quality standards.
Al Hamed ExchangeCommercial Advisor, and Chief Teller
Mar. 2013 - Dec. 2014Duties and responsibilities :
- Managing high-volume cash operations efficiently.
- Demonstrating expertise in commercial transactions.
- Managing internal and external mail functions effectively.
- Performing various general office duties and administrative tasks.
- Preparing weekly confidential sales reports for management review.
Travelex Retail foreign ExchangeSales Manager
Dec. 2012 - Nov. 2014Abu Dhabi Airport, Abu Dhabi, United Arab Emirates
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