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Work Background
Johnson & JohnsonSenior Manager Project Management
Sep. 2021São José dos Campos, São Paulo, BrazilActing as a Senior Project Manager for an Agile PMO working with Infrastructure, Applications, and Digital Transformation projects, also managing the ALM/TLM for the devices and applications related to our portfolio. Project Planning: Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Team Leadership: Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Resource Management: Identify and manage project dependencies and critical path, plan and schedule project timelines and milestones using appropriate tools.
Risk Management: Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Quality Assurance: Ensure that project deliverables meet the quality standards of the organization.
Budgeting: Develop and deliver progress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Stakeholder Management: Manage communications with stakeholders and ensure that they are kept informed about project progress.
Vendor Management: Manage vendor relationships and coordinate with them to ensure the successful completion of the project.
DigitchauFundador e Diretor de Tecnologia
Aug. 2019São Paulo, BrasilCEO and Creator of Digitchau, an agency specialized in Digital Marketing and 100% digital Business.
G4SHead of IT / IT Manager / PMO
Jul. 2019 - Jul. 2020Santiago Province, ChileLeading the company's technology department at a regional level, seeking greater efficiency and integration of IT teams through the implementation of control, monitoring and performance analysis methodologies.
Leading a deep digital transformation in the company, performing the migration from the on-premises infrastructure and solutions to the cloud, working exclusively with Google's cloud solutions platform (GCP). This project was adopted as a global strategy, with Chile being the first country to complete the migration of 100% of the IT structure to the cloud.
Managing and administering the IT Budget (Capex/Opex) for the region.
Implementing incident control solutions, through SLAs defined in conjunction with the board of directors, in order to ensure the quality of the delivery of technology services and constantly improve the quality of the services provided. Strategic Planning: Develop and implement IT strategies to support the organization’s goals and objectives.
IT Infrastructure Management: Oversee the maintenance and enhancement of hardware, software, and network infrastructure.
Security Management: Implement and manage security protocols and disaster recovery plans to protect the organization’s data and IT systems.
Budgeting and Cost Control: Develop and manage the IT budget, ensuring cost-effectiveness.
Vendor Management: Negotiate and manage contracts with vendors and service providers.
Team Leadership: Lead and manage the IT team, providing guidance, training, and performance evaluations.
Project Management: Oversee IT projects, ensuring they are completed on time and within budget.
Policy Development: Develop and enforce IT policies and procedures.
Regulatory Compliance: Ensure IT systems comply with relevant laws and regulations.
Stakeholder Communication: Communicate effectively with stakeholders about IT-related matters.
Gate GourmetIT Manager (Chile / Ecuador)
Aug. 2018 - Jul. 2019Santiago Metropolitan RegionManaging and maintaining the Chile IT infrastructure and services acting as leader of the department.
Working with virtualization and physical servers and applications, working with VMWare ESXI, Citrix and Hyper-V. Managing and maintaining the AD structure for the region, working with Office 365, AZURE, Managing and maintaining all the group tools like (SAP, Sharepoint, SQL, Networking, Electronic invoice, Access and Security related tools, etc...) Managing all the Service Desk requests, SLAs and KPIs of the region, acting in order to avoid the recurrent problems, and implementing solutions aligned with the heat-map that the incidents management indicate. Managing and administrating all the IT projects for the region, and also responsible for the CAPEX/OPEX for Chile, migrating all projects to the Agile Method. Working in a 24/7 environment focused in the results and the continuous operation.
Gate GourmetDeputy Manager Of Information Technology
Jan. 2018 - Jul. 2018Santiago, Santiago Metropolitan Region, Chile
AccorHotelsHead of IT / IT Manager / IT Project Manager (Chile / Peru)
Jan. 2013 - Dec. 2017ChileActing as a Regional IT Diretor accountable for IT Operations in Chile, Colombia, Peru managing the entire infrastructure, Networking, Security, Servers and Workstations, Applications, Service Providers on a 24/7 environment. Strategic Planning: Develop and implement IT strategies that align with the organization’s overall business objectives in the region.
IT Operations Management: Oversee all IT operations within the region, ensuring that systems, services, and infrastructure work reliably and securely.
Vendor Management: Manage relationships with regional IT vendors and service providers.
Team Leadership: Lead the regional IT team, providing guidance, training, and performance evaluations.
Budgeting and Cost Control: Develop and manage the IT budget for the region, ensuring cost-effectiveness.
Regulatory Compliance: Ensure all IT activities comply with local laws and regulations in the region.
Project Management: Oversee IT projects within the region, ensuring they are completed on time and within budget.
Stakeholder Communication: Communicate effectively with regional stakeholders about IT-related matters.
Business Continuity Planning: Develop and implement disaster recovery protocols and business continuity plans for the region.
Policy Development: Develop and enforce regional IT policies and procedures.
AccorIT Project Manager (Brasil)
Mar. 2011 - Dec. 2012São Paulo e Região, BrasilWorking as Project Manager in Brasil, in charge of a huge project Called "Renova Project".
The project consist in renew or migrate the hole technology systems and infrastructure for all hotels in Latin America with the best Hospitality Solutions, applying the gold standards of the market, always looking for the best Guest Experience, using the best Technology available. All that to able to upgrade or migrate the old PMS and POS systems and all the related interfaces systems, to a new Oracle Cloud based solution, or to centralized solution, placed inside of the new data-center that was built for the Region.
These project was the winner of the internal "Bernarche Awards" worldwide, in the category innovation.
Sintel Tecnologia e Informação S.A.Datacenter Senior Analyst, Network Administrator
Mar. 2010 - Sep. 2011São Paulo Area, BrazilWorking as a network administrator, managing and administrating the active directory and the exchange servers, firewalls ASA, Infrastructure, security and all IT Environment. Planning and build all the datacenter structure for the company, mounting and installing all servers and network inside ours datacenters in Brasil. Communicating all sites across the country with this new infrastructure.
Louis VuittonSenior IT Analyst
Jul. 2008 - Mar. 2010São Paulo Area, BrazilStarted working on service desk, and after a short time changed to Infra-Structure team leading some projects as: Migration Servers to France, Install and implement the new Citrix platform, migrate Domain Controller to Brasil. Became a responsible and focal point to Service Desk team.
MICROS Systems IncSenior System Specialist
Jul. 2007 - Aug. 2008São Paulo Area, BrazilWorked as a Product Specialist for PMS system Fidelio V7 and Interfaces, and as a Leader of the rollout team for Latam, Help to develop the Reservations System that accor uses today, creating the tool that integrate the reservations into the Micros PMS.
CitiSupport Analyst
Nov. 2006 - Jun. 2007São Paulo Area, BrazilWorking in Service Desk team, responsible for the new employees access credentials, managing the Active Directory, creating and Modifying the users profiles, GPO, and acting as a 2 level Support for requirements regarding access and accounts. Managing the entire AD structure, and managing the whole Servers infrastructure located in Brazil. Monitoring the high risks applications 24x7, and acting trying to avoid any kind of problems that could impact those applications, or high risk investment accounts internal and external.
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