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Work Background
CRM
eFisheryCRM
Jan. 2024Jakarta, Indonesia
Market Researcher
eFisheryMarket Researcher
Oct. 2022 - Jan. 2024- Project Manager Corporate Image eFishery 2022. - Conduct in house end to end research from research plan into deck report. - Collaborate with internal and external stakeholders for research projects. - Manage and guide junior researcher to gain and connect between business objective with research objective - Summarize and create action plans for internal stakeholders from research projects. - Type of research: Corporate Image, Customer Journey, Brand Health Check, CSAT, NPS, Product & Promo Evaluation and other ad-hoc research projects.
Service Excellence Associate
TokopediaService Excellence Associate
Dec. 2021 - Aug. 2022Jakarta, Indonesia- Responsible for developing, designing and maintaining the database & data visualization. - Manage and calculate manpower planning for the customer first squad Tokopedia care until the fulfillment process and responsible with Customer Operation and Cross-functional stakeholders to define data requirements to drive optimize fulfillment outcomes.
Assistant Lecturer
Trisakti UniversityAssistant Lecturer
Jan. 2020 - May. 2022- Teaching marketing research courses once a week, to understand the stages of conducting surveys, create questioner, answering existing hypotheses and give suggestions for managerial implications.
Market Researcher
PT Polytama PropindoMarket Researcher
Nov. 2019 - Dec. 2021Greater Jakarta Area, Indonesia- Responsible for all data in the Marketing & Sales department to generate reports to create market analysis. - Responsible for developing, designing and maintaining data visualization. - Collaborate closely with cross-function for conducting survey Customer Satisfaction, Brand Health and Customer Segmentation with the agency. - Generated reports to provide options for marketing activities to enhance customer relationships.
E-commerce
Bosch IndonesiaE-commerce
Apr. 2018 - Sep. 2018Greater Jakarta Area, Indonesia• Monthly sales report to dealers and platforms and analyzes it's performance. • Develop and implement store visual banners for Bosch Official store across ecommerce platforms in relation to company strategy. • Social media maintenance. • Support ecommerce projects Bosch Woodworking Workshop every month.
Marketing
Bosch IndonesiaMarketing
Oct. 2017 - Mar. 2018Greater Jakarta Area, Indonesia
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