3Rivers Federal Credit UnionVice President, Member Services
Jun. 2007 - Jun. 2021Fort Wayne, INMy position was eliminated due to restructuring. Oversee Members Services operations with 3 direct / 40 indirect reports managing Card Services, Account Management, and Contact Center. Coach and mentor managers and staff. Monitor fraud mitigation processes and direct card growth via new account programs. Conceptualize and implement new processes driving revenue and customer base. Merger/Acquisition experience. Internal communications and media relations experience. Platform conversion leadership in core processing, mobile/online, and cards.