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Work Background
IcelandairTraining And Quality Manager
Oct. 2022As a Training and Quality Manager, my primary focus is on identifying and addressing the professional development needs of our employees. I work closely with department heads to understand the specific knowledge and skill gaps within their teams and create training programs to help fill those gaps. One of my key responsibilities is to design and deliver effective training sessions that are engaging and informative. I use a variety of methods and mediums to ensure that the training is accessible and relevant to all employees, from in-person workshops to online courses. Another important part of my role is to evaluate the success of our training programs and make adjustments as needed. I collect feedback from employees and use data to measure the impact of our training on employee performance and overall outcomes. I also oversee the performance management process, working with managers to set performance goals, provide coaching and feedback, and create development plans for their direct reports. Overall, my goal as a Training and Quality Manager is to help our employees grow and develop professionally, ultimately driving the success of our organization. Additionally, I am responsible for maintaining and improving the quality standards of the organization. This involves developing and implementing quality control processes and procedures, conducting audits, and reviewing performance metrics to identify areas for improvement. I work closely with other departments to ensure that quality standards are met throughout the organization. As part of my role, I am also responsible for managing a team of trainers and quality control specialists. I provide leadership and guidance to ensure that they are effective in their roles and that they are meeting the needs of the organization. I work closely with them to develop and implement training programs and quality control processes that are aligned with the goals of the organization.
IcelandairGround Safety Officer and Compliance Specialist
Oct. 2019 - Sep. 2022As a ground safety office and compliance specialist, I was responsible for ensuring that ground handling operations at our main hub in Keflavík and international stations were in compliance with safety and regulatory requirements. My work was to identify potential hazards and risks associated with ground handling operations and develop strategies to mitigate those risks and improve overall safety. Their responsibilities included conducting internal audits of ground handling operations, maintaining and updating manuals and procedures, and investigating incidents and accidents to identify the root causes and prevent future occurrences. I also ensure that all employees were trained in safety procedures and protocols, conducted training sessions and provide guidance and support to employees as needed. I was a liaison between internal and external customers, providing information and communication regarding safety and quality issues. The role also involves organizing third-party consultation meetings, conducting process improvement projects, and managing key performance indicators (KPIs) related to ground handling. In addition to safety, compliance was just one key aspect of my role. As a compliance specialist, I had to ensure that all operations were in compliance with applicable laws, regulations, and industry standards. I worked closely with regulatory agencies and other stakeholders to ensure that all requirements were met and maintained documentation and records to demonstrate compliance. Overall, a ground safety office and compliance specialist is critical to ensuring safe and efficient operation. It requires strong analytical, communication, and problem-solving skills, as well as a thorough understanding of safety and compliance requirements.
IcelandairDuty Station Manager
Aug. 2017 - Oct. 2019I was responsible for overseeing the day-to-day operations of a specific duty station or location, such as an airport or a transportation hub. Their responsibilities included coordinating and supervising staff, ensuring that all operations ran smoothly and efficiently, and ensuring that all activities complied with policies and regulations. Preparing reports, and communicating with senior management about the performance of the station. Worked closely with other departments, such as customer service, maintenance, and security, to ensure that all aspects of the operation worked together effectively. Overall, the role of a duty station manager is critical to ensuring a safe and efficient operation and requires strong leadership, communication, and organizational skills.
IsbandSales Manager
Nov. 2016 - Aug. 2017IcelandI was responsible for managing a dealership's sales department, which includes overseeing the sales team, setting sales goals, and ensuring that the dealership meets its sales targets. The key responsibilities included: Managing the sales team: I was responsible for recruiting, training, and managing the sales team. This includes setting sales targets, monitoring sales performance, and providing ongoing coaching and feedback. Developing sales strategies: I was responsible for developing and implementing sales strategies that maximize revenue and profit. This includes identifying market trends, analyzing customer needs, and identifying opportunities to increase sales. Building customer relationships: I was responsible for building and maintaining strong relationships with customers. This includes ensuring that customers are satisfied with their purchases, addressing any concerns or complaints, and building long-term relationships that lead to repeat business.
Chrysler Jeep Dodge Ram of MarinSales Manager
Sep. 2013 - Oct. 2016Corte MaderaI was responsible for managing a dealership's sales department, which includes overseeing the sales team, setting sales goals, and ensuring that the dealership meets its sales targets. The key responsibilities included: Managing the sales team: I was responsible for recruiting, training, and managing the sales team. This includes setting sales targets, monitoring sales performance, and providing ongoing coaching and feedback. Developing sales strategies: I was responsible for developing and implementing sales strategies that maximize revenue and profit. This includes identifying market trends, analyzing customer needs, and identifying opportunities to increase sales. Building customer relationships: I was responsible for building and maintaining strong relationships with customers. This includes ensuring that customers are satisfied with their purchases, addressing any concerns or complaints, and building long-term relationships that lead to repeat business. Managing inventory: I was responsible for managing the dealership's inventory of new and used vehicles. This includes ordering new vehicles, ensuring that inventory levels are sufficient, and pricing vehicles appropriately to maximize sales. Ensuring compliance: I was responsible for ensuring that the dealership complies with all relevant laws and regulations related to vehicle sales. This includes ensuring that all sales contracts are legally binding and that all sales are conducted in a fair and ethical manner.
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