National Trust Holding CompanySenior Software Developer
Jan. 2017 - Mar. 2020Ridge, Accra■ I accelerated service delivery response times from days to within-the-hour, enhancing client satisfaction and retention.
■ I spearheaded the development of critical features for financial products within the institution's custom in-house ERP, driving efficiency and revenue growth.
■ I directed a high-performing team in ensuring 99% uptime for the institution's ERP, leveraging expertise in DevOps practices throughout the software development life cycle. This comprehensive approach encompassed meticulous planning, agile development, rigorous testing, seamless deployment, and proactive monitoring, ensuring uninterrupted operations and business continuity.