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Work Background
ConnectionEnd User Technology Solution Architect (Healthcare)
Apr. 2019Dallas, Texas, United StatesAs a Healthcare Solutions Developer, I played a critical role in developing and implementing both business and technical solutions for healthcare clients across the United States. My diverse range of expertise covered various domains, including staffing, device provisioning, end-user device lifecycle, and managed services such as NOC/SOC/Remote Engineering Services. Leveraging my skills and experience, I successfully designed a cutting-edge ServiceNow-based product to support our customers and service provider partners.
In summary, as a Healthcare Solutions Developer, I demonstrated my ability to develop and implement innovative business and technical solutions for healthcare clients. From staffing and device provisioning to managed services, I successfully addressed complex challenges, designed high-value contracts, and deployed transformative solutions. My skills in Office 365 design, Rapid7 and ManageEngine implementation, and ServiceNow design enabled me to provide cutting-edge services in the healthcare industry.
Ardent Health ServicesOffice 365 and ServiceNow Solution Architect
Jul. 2018 - Apr. 2019Dallas/Fort Worth AreaResponsible for technical architecture for an Office 365 rollout. Also responsible for design of a merge and implementation of two ServiceNow instances merging to one with synchronization to a third service desk instance of ServiceNow. Skills in user included VS Code IDE, Powershell, VB .NET, ServiceNow Scripting and configuration, PCI Compliance, AWS Cloud application implementation
Tenet HealthcareInfrastructure Operations Manager
Jul. 2015 - Jul. 2018Dallas, TexasResponsible for all Cisco and Meraki network design and Operations, Azure and hosted Microsoft Services. Leading WAN, VPN, vendor and project management initiatives for Telecomm and Security solutions. Budget responsibility exceeding $30M. Skills used: Service Management (Problem Management), Cisco Network administration, SD-WAN Design, VS Code IDE, Powershell, AWS Cloud application development and implementation
• Developed solution and business case for enterprise VoIP standardization and replacement – estimated cost savings $1m +
• Developed next generation solution for low cost private network for 800+ locations using SD-WAN and Meraki • Implemented network performance management program to reduce chronic performance issues by 90%
LHP Hospital GroupEnterprise Solution Architect
May. 2012 - Jul. 2015Plano, TXManagement of a team of 13 systems team members responsible for operating system, database, virtualization, virtual desktop and application platforms, and storage for six hospitals. Hands on platform management for technologies including VMWare 5.x, NetApp 2240 and 3220 SAN, Cisco UCS, Windows 2008 and 2012 Server, SQL Server 2008 and 2012, Ubuntu/CentOS/Red Hat Linux, VS Code, Powershell, VB .NET, Lawson ERP Leadership of IT Solutions program for incoming IT project requests.
HP Enterprise ServicesSCC Infrastructure Solution Tower Lead Architect
Sep. 2011 - May. 2012Plano, TXResponsible for acting as single point of contact for the infrastructure tower with focus on solutioning and ensuring that the infrastructure tower’s solution design integrates with the overall solution.
Anthelio HealthcareEnterprise Solution Architect
May. 2008 - Sep. 2011Dallas, TXLed infrastructure design overhaul for three major clients resulting in measurable improvements in stability and in two cases saving the client relationship and the pending acquisition transaction
Led top level architecture for existing and prospective clients with deal TCV of up to $100 million. Skills used: Enterprise Architecture, SAP ERP system implementation, PCI Compliance.
Designed internal time keeping, charging, and reporting system for all service lines and activities through design and implementation of an enterprise data warehouse
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