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Business Owner
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Engineer
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India
Work Background
ReferReach Senior Product Owner and Project Manager
Jul. 2022 - Dec. 2024SingaporeDesigned and developed the revolutionary app that engineers serendipity for scaling businesses named “ReferReach”. I took on the position of Senior Agile Product Owner in the project, with my main responsibilities including:
- Requirements Elicitation: Collaborate with cross-functional teams, including stakeholders, product owners, and development teams, to gather and document business requirements. Utilize various techniques such as interviews, workshops, and surveys to ensure a comprehensive understanding of project objectives.
- User Story Creation: Translate business requirements into clear and concise user stories, including acceptance criteria, that can be easily understood and prioritized by Agile development teams. Ensure user stories align with business goals and user needs.
- Backlog Management: Act as the custodian of the product backlog, meticulously maintaining and prioritizing user stories to reflect changing business priorities. Continuously refine backlog items to ensure they are well-defined and ready for development.
- Sprint Planning: Participate in sprint planning meetings, assisting the team in selecting user stories for upcoming sprints based on business value and priorities. Collaborate with development teams to provide clarifications and address questions.
- Acceptance Testing: Work closely with quality assurance teams to define acceptance criteria and ensure that the delivered product meets business requirements and user expectations.
- Continuous Improvement: Drive continuous improvement by identifying opportunities to enhance processes and methodologies. Implement Agile best practices, ensuring teams are aligned with Agile principles and values.
- Stakeholder Communication: Act as a liaison between business stakeholders and development teams, facilitating effective communication and ensuring that the product aligns with business objectives. Provide regular updates on project progress and address stakeholder concerns.
Pinetree SecuritiesSenior Product Owner
Apr. 2020 - Jul. 2022Vietnam
Designed and developed financial securities mobile applications, namely "Stock123," "Alphatrading," and "PineX," catering to individual customers. I assumed the role of a Senior Agile Product Owner within these projects, where my primary responsibilities encompassed:
- Strategic Scope Definition: Defined the business scope of work and workflow, adeptly prioritizing feature development. Translated these priorities into actionable user stories meticulously managed, ranked, and prioritized within the team's backlog, consistently aligning with stakeholder requirements.
- Interdepartmental Collaboration: Acted as a pivotal liaison bridging the gap between business, sales, and IT teams, facilitating the refinement of products to accommodate evolving market demands.
- Holistic Development Understanding: Possessing a comprehensive grasp of the entire web and app development process, spanning from design to development and deployment, with a solid foundation in technical knowledge.
- Strategic IT Partnership: Collaborated closely with IT teams to steer and oversee the solution development process, ensuring the product team's alignment with the overarching vision and direction.
- User-Centric Design: Crafted product user interfaces and user experiences, which were subsequently delivered and implemented by the development team, prioritizing user satisfaction and functionality.
- Cross-Functional Collaboration: Fostered collaboration across multifunctional teams to identify and deliver optimal solutions to the market, emphasizing a holistic approach.
- Solution Lifecycle Management: Established and maintained the solution vision, roadmap, and backlog of work throughout the project's lifecycle, ensuring alignment with strategic objectives.
- Product Evangelism: Spearheaded product launches and acted as a dedicated product evang
TASTECHSenior Product Owner and Project Manager
Mar. 2019 - Dec. 2021Singapore
Created dynamic online travel agency products "EzBizTrip" for corporate customers and "Atastay" for individual customers. Developed and launched "XTRIP," a pioneering blockchain-based travel platform that allows customers to travel and earn tokens as rewards and "Recago" as a communication network platform for video and media sharing, focusing on its unique features and value proposition.
As a Senior Product Owner on these projects, my primary responsibilities included:
- Cultivating support for the product vision internally and among key external partners.
- Formulating product pricing and positioning strategies.
- Spearheading a team of product owners and designers to translate the product strategy into comprehensive requirements and prototypes.
- Collaborating closely with engineering teams to ensure swift time-to-market and optimal resource utilization.
- Orchestrating product launches, involving coordination with the public relations team, executives, and fellow product management team members.
- Crafting marketing and sales strategies to facilitate scale-up.
Key achievements:
- “EzBizTrip” was selected as one of the startup products which was introduced in Tech In Asia Conference 2019 in Jakarta Indonesia. “EzBizTrip” is an online platform and mobile application that encourages corporate customers to manage business trips directly via the Internet. The project includes all-in-one functions within a platform that helps corporate customers create business trip requests, book online services in terms of hotel and flight, claim expenses on-the-go, reward redeem for business trip saving and analysis.
- XTRIP is a pioneering blockchain-based travel platform that allows customers to travel and earn tokens as rewards
VPBank Commercial BankSenior Product Owner
Jan. 2014 - Apr. 2018Vietnam
Deployed “Digitizing the bank” Project, handled external consultant (McKinsey & Company) on behalf of the bank.
“Digitizing the Bank” is one VPBank’s strategic project to transform the bank’s operating model for market leadership. On the basis of AGILE methodology, the project is aimed to (1) define the Bank’s target operating model, (2) launch customer’s digital products, (3) build capabilities of the VPBank team; as well as (4) set up a value assurance group. The project started in 2016 involved more than 60 staffs and consultants.
I joined the Project Management Office as a Product Owner for 4 digital products: Big Data to acquire new customers, Digital Cross-sell unsecured products, Digital Financial management system for Digital Unsecured Personal Loan and Digital Credit Card.
My responsibilities include:
- Oversight of: Market research, Diagnostic of product executive initiates, Prototype creation, Technology-design since zero base, Process mockup building, User acceptance creating and testing, Product launching and marketing. Hold accountability for each product’s achievement of Key performance index (KPI). Project management via JIRA.
- Closely corporate with designer team (to transform prototype into visualized design), IT team (to parallel develop products and testing), marketing team (to apply marketing campaign to products) with high pressure of timeline matching.
- Preparation of assessment reports/models: Profit and Loss analysis, Feasibility analysis, cost estimation, financial plans,... during product life cycle for all products.
- Relationship management with related departments/divisions for contract agreement, logistics, marketing campaigns, project portfolio management, risk mitigation measures and compliance check and so on.
- Provision of workshops to share training courses/lessons learned in project management, financial management to departments/staff.
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