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Work Background
DeloitteGlobal Business Architecture Director
Oct. 2019 - Mar. 2025Atlanta, Georgia• Guide and influence Enterprise Architects associated with the practice of Business Architecture across the Deloitte IT network and the Global Businesses.
• Formulate high-level architectures, plans, and reference models specifically for Business Architecture from an EA perspective to enable the implementation of the global Enterprise Architecture in a consistent and well controlled manner. • Build a strong ecosystem of Architects in all IT teams (IT and Business) to guide architectures on the Business Architecture Domain for Deloitte.
• Establishes strong relationships and influence of GTS and Global Business CTO representatives to drive adoption of Deloitte’s overall EA Business Architecture
• Act as a thought-leader and Business Architecture expert & advocate for business segments, functions across various levels of the firm.
SunTrustGroup Vice President, Enterprise Business Architect
Nov. 2016 - Oct. 2019Atlanta, Georgia• Track Lead of EA & Risk Integration for the Enterprise Architecture Maturity Program. Managed and facilitated the successful closure of IRMs. Recommended appropriate COBIT leading control practices to resolve Dec 2017 Tech Risk Assessment findings. Ensured adoption and implementation of control practices into developing policies and procedures in support of EA Governance. • Serve as ‘Practice Lead’ to lead the overall implementation and guidance of a decentralized Business Architecture Practice for SunTrust, while executing the Business Architecture for Enterprise Technology, Enterprise Operations, HR, and Marketing. • Responsible for Creating & implementing a framework of guidelines, best practices, tools, policies & procedures, ensuring Business Architecture is functioning in a predictable, repeatable fashion across all segments and functions of the bank. • Research, document, and recommend improvements to and define the set of strategic, core and support capabilities that transcend functional and organizational boundaries; identify and describe interactions with internal and external constituencies. • Create performance metrics and traceability maps to determine the effectiveness of business architecture and facilitate architectural governance. • Design and build selected business architecture artifacts, such as capability models, value streams, process maps, contextual models or stakeholder maps in support of strategic priorities. Perform impact assessments that enable program and project teams to understand potential downstream implications. • Assist in portfolio planning and optimization by leveraging business architecture artifacts with segment and technology partners. • Act as a thought-leader and Business Architecture expert & advocate for business segments, functions across various levels of corporate management
EYEnterprise Business Architect
Dec. 2013 - May. 2016Greater Atlanta Area• Enterprise Business Architect for the Assurance service line within Ernst & Young, LLP. Responsibilities include identifying and managing Strategic Business Capabilities, creating roadmaps & heat-maps for the Assurance Capability & Technology Landscape, and providing guidance and governance on the alignment of new business concept requests to EY and Assurance strategies. • Enterprise Business Architect representing Assurance on cross-functional capability analysis and road-mapping initiatives.
• Enterprise Business Architect for Managed Services creating Target Operating Models for the ‘Managed Services’ operational platform and ‘Analytics as a Service’ service offerings.
• Team Lead in Business & Information Architecture team responsible for the implementation of Application Function Modelling and overseeing the association of business solutions to capabilities, processes, data, and roles.
Delta Air LinesBusiness Architecture Consultant
Aug. 2005 - Nov. 2013Greater Atlanta Area• Lead Business Architect providing direction for Business Architecture as a practice within Delta Air Lines. Serve as Business Enterprise Architect performing Process Re-engineering functions, delivering Strategy Models to align Organizational goals, metrics, and opportunities to Enterprise-level goals. Responsibilities include designing new and/or improving existing processes, recommending new work activities, policies and procedures to realize organizational opportunities, and updating roles and responsibilities appropriately. In addition, produce full Enterprise Modeling deliverables including strategy, problem, opportunity, systems, organization, and workflow models. Employ Six Sigma DMAIC/DMADV Methodology in process improvement and design.
• Enterprise Business Architect responsible for ensuring cross-functional view of projects, business requirements, and joint technology solutioning for technical capabilities that impact multiple business units. Currently designing Policies and Processes for Joint Requirements Elicitation and Joint Technology Solutioning methodology for Delta Air Lines – Information Technology department.
• Representative Business Enterprise Architect for Delta’s Joint Venture and SkyTeam initiatives with AirFrance, Alitalia, KLM, and SkyTeam Alliance.
CheckFreeSr. Business Analyst
Dec. 2000 - Dec. 2004Greater Atlanta Area• Served as the Process Lead for the design, development, and implementation of a formal Asset & Configuration Management process for ITO and the EC Division at large, including process enabling tools and technology using the DFSS-DMADV approach. Responsibilities included leading a core team of 15 cross-functional individuals through defining process problems, gathering and analyzing user Critical to Quality (CTQs) requirements, designing the end process and technology solutions, piloting, and implementations. Also, served as secondary Process Engineer for the re-engineering of the Problem Management process using the Six Sigma DMAIC methodology.
• Perform Internal Consultancy for ITO organization, researching best practices, conducting business process analysis, and process re-engineering. Recommend process improvement actions for various ITO groups such as Capacity Management, Problem Management, and Systems Engineering using Six Sigma DMAIC Methodology. Defined current and future processes using MS Visio, modeled processes using Corel iGrafx. Performed Statistical Process Analysis using Minitab Statistical Software. Managed projects using MS Project 2000.
• Created Policies & Procedures for Information Technology Operations Service & Infrastructure Management based on ITIL & CobiT best practices standards.
• Verified Use Case Test scenarios and tested Transmissions application, uncovering many design inconsistencies that caused the application to fail user requirements. Analyzed Transmissions Application and documented user requirements. Managed requirements to ensure proper implementation. Gathered requirements for end-user reporting. • Conduct Re-architecting JAD Sessions. Document & verify new Functional & Technical Design specifications. Currently serving as primary end-user technical support and end-user trainer.
• Created online Return on Investment Guidebook and its corresponding workbook, to be used in the development of Business Cases
Federal Reserve Bank of AtlantaAccounting Applications Analyst II
Dec. 1999 - Dec. 2000Greater Atlanta Area• Verified Use Case documented requirements and provided translation to programmers and other technical personnel in the form of Functional & Technical specifications.
• Restructured and Designed QA Test Case Scenarios to ensure Java-Based Cost Accounting system met extensive Federal Reserve specifications. Gathered & documented end-user/management reporting requirements and translated requirements into Functional and Technical Specifications. Managed requirements to ensure proper implementation.
• Analyzed applications to troubleshoot problems with existing OS/2 and new java-based web application. Provided end-user technical support to 5 Federal Reserve Districts, each representing four or more Federal Reserve branches. Created SQL queries using MS SQL & Platinum SQL to verify testing and report inconsistencies to management.
• Coordinated and Lead parallel testing of existing and new systems. Also, provided Unit and Quality Assurance testing for development team. Provided End-User Training and Production Parallel Systems Support.
• Environments supported & Tools used: Win 95/NT, OS/2, TSO; MS SQL 6.5 for Java-based System, Platinum SQL for DB2
Kaiser PermanenteInformation Technology Analyst II
Jan. 1995 - Jul. 1997Greater Atlanta Area• Facilitated JAD sessions to interview users and gather user requirements for new applications & system modifications
• Managed Requirements to ensure all functionality properly implemented. Performed Applications Analysis to troubleshoot problems and produce applications solutions.
• Developed Detailed Functional and Technical Specifications, Maintained Project Budget Requirements
• Managed project team consisting of 3-4 programmers and 1-2 network specialists
• Designed QA Test Case scenarios and Conducted Validation & Regression testing. Conducted End-User Training and in-services.
• Mentored junior Analysts, produced end-user reports using crystal reports, MS SQL, and Paradox. Environments Supported: UNIX, Sybase
Grady Health SystemsDepartment Systems Manager
Jan. 1991 - Dec. 1995Greater Atlanta Area• Functioned as Information Technology Consultant for Ambulatory Care Division gathering & analyzing user requirements to make recommendations for System Modifications, Process Re-Engineering, and System Profiles.
• Created Functional & Technical specifications for applications modifications and required new functionality.
• Designed QA Test Case Scenarios, Conducted Validation & Regression Testing, and managed requirements to ensure all requirements were met.
• Re-Engineered Business Processes and conducted End-User Training and in-services for better Revenue Collection. Provided end-user technical support for Ambulatory Care Scheduling and Financial Applications. Gathered & documented reporting requirements for end-user reports, showing progress of Revenue Collection.
• Managed 2-3 Data Processing Personnel, served as liaison between Ambulatory Care Division and IT Department
• Designed Division specific applications, which managed data to satisfy information requirements for a $5 million grant.
• Supported Executive Decisions by writing and presenting reports, using Decision Support Application
• Environments Supported: DEC Ultrix, CICS/MVS, 4GL Programming Languages
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