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Work Background
Customer Service and MIS executive
Hellmann Worldwide LogisticsCustomer Service and MIS executive
Mar. 2024Dubai, United Arab Emirates• Managed Ford dealer orders for over 40 dealerships in the MENA Region, ensuring accurate fulfillment and timely delivery. • Addressed inquiries about parts availability, pricing, and order status, providing effective solutions to customer concerns. • Collaborated with logistics to expedite shipping and resolve customer complaints, enhancing service efficiency.
Management Information System Executive
Hellmann Worldwide LogisticsManagement Information System Executive
Jul. 2023 - Mar. 2024Dubai, United Arab Emirates• Coordinated onboarding and orientation programs for seamless integration of new hires at Hellmann Worldwide Logistics. • Acted as the main point of contact for employee issues, ensuring prompt resolution and a positive work environment. • Managed performance appraisal processes, set objectives, and developed employee plans to enhance team productivity.
Customer Service Executive
Hellmann Worldwide LogisticsCustomer Service Executive
Oct. 2022 - Jul. 2023Dubai, Dubai, United Arab Emirates
Customer Relations Executive
Hush-India's Most Recommended Mattress BrandCustomer Relations Executive
Jul. 2021 - Oct. 2022Mumbai, Maharashtra, India• Enhanced customer relationships by 20% through daily interactions and coordination with tech and marketing teams. • Increased client engagement by 50% by addressing needs and resolving issues. • Boosted daily customer base from 50 to 90 through effective marketing strategies.
Marketing Internship
Petsy Marketing Internship
Dec. 2020 - Apr. 2021India• Conceptualized and wrote high-quality content and visually impactful programs under deadline pressure at Petsy in India. • Developed engaging and authentic approaches that increased learning awareness by 50%. • Collaborated with cross-functional teams to execute marketing strategies and campaigns effectively.
Assistant Music Instructor
Gleehive Institute of Music Assistant Music Instructor
Jun. 2016 - Apr. 2020India

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