City Of San Antonio’s Department of Human ServicesSenior Management Analyst
Aug. 2023 - Jan. 2025Created and updated enrollment, marketing, and outreach materials to make them more accessible to the program's target audience. With geo-fencing and the latest marketing strategies available through the City of San Antonio, these efforts increased brand awareness and NXT LEVEL enrollment efforts by 63% over the last year.
Manage a team of seven employees to ensure performance measures are met, and day-to-day operations are established for the organization's scalable growth in the next three years.
Coordinate, strengthen, and oversee the city’s investment in Opportunity Youth programming with other nonprofit organizations and ensure high-quality customer service is delivered to the participants.