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Work Background
Artiana Sulic JewelryFounder | Product Manager
Aug. 2020 - Jan. 2024New York, United States-Engineered deployment of AI-driven chat box, facilitating 10% growth in user acquisition and notable 5% increase in revenue, marking a technological milestone. -Orchestrated incisive product and service quality surveys, yielding immediate 10% surge in customer satisfaction, reflecting commitment to excellence. -Fostered cross-functional partnerships with product development, engineering, designers, sales management, finance, software development, and product marketing teams, establishing cohesive go-to-market strategies, agile product lifecycle management, and timely market deliveries, shaping well-integrated product ecosystem. -Devised data analytics-driven product roadmap anchored in real-world customer insights; drove strategic alignment of features, balancing customer value and revenue generation for optimal business performance.
Hudson Valley LightingAssociate Product Manager
May. 2018 - Feb. 2023Wappingers Falls, New York• Uncovered and targeted high-value customer segments for go-to-market product launches through detailed surveys; communicated business plans to stakeholders, reinforcing alignment with core corporate goals.
• Developed and executed visionary roadmaps for pivotal systems, including groundbreaking product information management software and integrated SAP S/4Hana, signaling a new era in operational efficiency.
• Zeroed in on strategic customer segments for new product categories, fueling $30.8M YoY growth and propelling user engagement by 35%.
• Championed agile development methodologies in product delivery, steering 40% growth in productivity and forging culture of continuous improvement and responsiveness.
St. John KnitsKeyholder
Jun. 2016 - Feb. 2018Central Valley, New York• Directed client engagement, product mastery, and targeted sales strategies to amplify brand recognition and sales
• Boosted store sales by $1.2M by employing relentless customer outreach initiatives via phone, email, and text, redefining pursuit of success.
• Ignited 20% improvement in customer satisfaction, orchestrating follow-up calls that transformed purchases into personalized experiences, ensuring ideal fit with individual desires.
• Commanded mass customer surveys, navigating vast product needs, identifying hidden pain points, and discovering untapped opportunities, with insights becoming compass guiding subsequent development phases.
Sapore Italian RestaurantServer | Interim Manager
Aug. 2012 - Jan. 2022Fishkill, New York, United States• Led daily culinary operations, including staff management, shift scheduling, swift customer grievance resolution, and leadership of high-performing 7-member server team.
• Coordinated innovation with implementation strategies, improving ordering process, delivering accurate wait time estimates, and establishing training initiatives to uphold service standards.
• Facilitated operational refinements, including efficient payment methodologies, culminating in 10% restaurant sales and redefining dining experience.
• Designed and rolled out a comprehensive customer service training regimen for new servers, decreasing customer complaints and bolstering service quality, setting a new benchmark in hospitality excellence.
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