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Work Background
Design Your RealityFounder
May. 2019Waterloo, Ontario, CanadaDesign Your Reality can help you achieve your dreams by getting real about your life and financial plans. One of the key strategies is to understand how to invest in rental properties for retirement income. You can check out all the options at https://designyourreality.ca/workwithme
Mangoforce Telecom ConsultingChief Executive Officer
Sep. 2015 - Oct. 2021WarerlooExpert industry knowledge and people leadership skill contribute toward a track record of continuous revenue growth: • Expertly negotiate contracts to ensure that corporate sales objectives are met and exceeded by the channel and direct sales representatives • Manage sales and partner relationships: funnel management, escalations, and overall strategic plan • Model a “think differently” mindset to get different/better/faster results • Implement all Contact Centre ACD implementations for NEWT Clients • Grow relationships built on a foundation of trust between external organization and individual sales reps and management teams
FiberneticsChief Operating Officer
Jul. 2011 - Sep. 2015Cambridge, OntarioAs Operations Officer I developed and encouraged my teams to go beyond the traditional telecom model, and think differently for our customers and how we could operate from a customer-centric perspective. Over the 4 years as COO, we rolled out a transformation project leveraging the salesforce.com platform. We created an environment that allowed us to not only purchase new companies and fold them into our process's efficiently, the team was able to streamline all Service Delivery decreasing operational costs in our contact centres by over 30%. We saw our growth in Service Delivery increase by 200% over the past two years!
The main project/vision was to Develop and roll out a strategy to enable Multiple Brands that operate under the Fibernetics Group of Companies (NEWT, Worldline, Onlinetel, 295.ca, ca.inter.net, Telnet, Voice Networks & Nucleus) Operations Budget and People strategy for NEWT and Residential Service Delivery, NEWT and Residential Business Systems and Residential Customer Experience. Internal Documentation strategy and communication to ensure continuity during growth
Managing the Budget and strategy for our 5 residential contact Centres (100+ agents) both in Canada and abroad. Vendor management including but not limited to Contact Centre operations, Salesforce.com, and Service Delivery/Project management. In 2014 I became responsible for the Sales for our Residential Brands and increased Sales by over 200% in a 6month period and sustained that growth ongoing, by simplifying our product & implementing and managing the Sales strategy. In summary as operations officer for Fibernetics, my passion was to manage and nurture an operational team that looked to design, build, maintain processes and structure that unified and enabled efficiencies and workflow throughout Fibernetics. To strategize forward thinking architecture that allowed Fibernetics to grow proactively in a controlled, efficient and cost conscious environment.
Fibernetics CLECVP of Operations - NEWT
Jun. 2010 - Jul. 2011Cambridge, OntarioFibernetics: (www.fibernetics.ca) Fibernetics has emerged as one of Canada's fastest growing and largest telecommunications companies. Fibernetics' rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies and underpinned by the unique experience of Fibernetics' founders and management team, as pioneers of VoIP communications in Canada. Fibernetics is an operating Competitive Local Exchange Carrier (CLEC) regulated by the CRTC, that has direct connectivity into the heart of the incumbents fiberoptic networks across Canada. NEWT (business.fibernetics.ca) Over the past decade Fibernetics has emerged as one of Canada's fastest growing and largest telecommunications companies. The NEWT division is a major reason why. NEWT provides high-value telecommunication and data savings through their quality suite of cutting edge technology voice services including the NEWT Digital PBX, ANA services, traditional PRI and cost effective data connections and discounted wholesale products. Worldline: (Worldline.ca) Worldline offers Canada’s the lowest priced residential voice and internet services coast to coast. Since 2003, Worldline has been a Canadian leader in delivering incredible value, service and reliability for hundreds of thousands of Canadians. Worldline offers include Unlimited long distance in Canada for $3.95 per month, digital home phone at $12.95 per month and digital home phone and internet bundle at $49.95 per month.
Rogers Communications Inc.Regional Sales Manager, Commercial Accounts- Southwestern Ontario
Sep. 2008 - Nov. 2009Managed the commercial sales team for Rogers Wireless in Southwestern Ontario region.
Rogers CommunicationsSenior Account Manager- Southwestern Ontario
Sep. 2006 - Aug. 2008Presidents Club 2009 & Club Elite in 2009 (top 14 performers)
Sprint CanadaSenior Account Manager
Jan. 2004 - Dec. 2006Kitchener, Canada AreaPresidents Club - 2004
Presidents Club - 2005
Group TelecomAccount Manager
Jan. 2000 - Dec. 2004Presidents Club Winner 2001 (Millennium Club)
Presidents Club Winner 2002 (top 10 Sales performer in Canada)
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