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Work Background
Malawi Telecommunications LtdNetwork Operations Center Engineer
Jun. 2019 - Jun. 2020Blantyre, Southern Region, Malawi, Malawi• Monitoring: Continuously monitoring network infrastructure, including servers, routers, switches, and firewalls.
• Troubleshooting: Diagnosing and resolving network issues promptly to minimize downtime.
• Configuration: Configuring and maintaining network devices, such as SIP trunks, VPNs, and internet links.
• Collaboration: Coordinating with technical support, service provisioning, and sales teams to deliver network services meeting SLA requirements.
• Optimization: Optimizing core network components and providing graphical reports for management decision-making.
• User Support: Assisting global network users with connectivity, VPN, and access-related problems.
TNM Telekom Engineering Intern
Jun. 2017 - Jan. 2018Malawi• Pivot in planning of the core nodes capacity
• Liaising with Suppliers and Vendors- ensuring compliance with all applicable policies and regulatory requirements on InfoSec
• Producing Quality and Network performance daily and monthly reports • Producing Core VAS Capacity Management monthly reports
IBM, MalawiIntern
Jun. 2013 - Aug. 2013Blantyre, Malawi
Ebenezer CoMD
Jan. 2012 - Dec. 2013
NBSTrainee
Jan. 2011 - Dec. 2011Lilongwe
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