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Work Background
IntegrisCustomer Experience Manager - Healthcare
Mar. 2025Serve as the executive liaison between healthcare clients and technical teams, ensuring alignment on business goals, compliance, and service strategy Lead strategic planning and QBRs focused on performance, outcomes, and innovation opportunities (including AI integration) Guide clients through secure adoption of emerging technologies—particularly where AI can enhance care delivery, data analysis, and operational efficiency Monitor service quality, satisfaction, and long-term value across accounts Partner cross-functionally to shape offerings that meet evolving HIPAA, HITECH, and industry-specific compliance requirements
Freelancer.comPrompt Engineer
Feb. 2024 - Jun. 2024Wichita, Kansas, United StatesPython work, LangChain, LangGraph, Ollama, Azure OpenAI, Microsoft Copilot
IntegrisStrategic Operations Manager (AI/CX)
May. 2023 - Jun. 2025Wichita, Kansas Metropolitan AreaManaged $5M+ in ARR | AI Strategy | Agile Project Management | Product Development | AI & Cloud Solutions Directed cross-functional teams to drive operational excellence and execute strategic AI initiatives, overseeing sales, implementation, and technical functions. Spearheaded AI technology adoption for SMB clients. Managed concurrent Agile projects & programs, delivering within scope, on time, and on budget—achieving a 9.8 CSAT and 52% GM. Led product development & launch of Microsoft Copilot Readiness, securing undisclosed MRR in early-stage programs. Served as AI SME, advising executives on best practices, emerging technologies, and AI-driven business process improvements.
IntegrisFractional CIO - Digital Transformation | Modern Work - CX Team
Jan. 2023 - Oct. 2024Wichita, Kansas Metropolitan AreaCloud Strategy | Cybersecurity | ITSM | Digital Transformation Led cloud readiness initiatives, executing strategic cloud migration plans for mid-sized organizations. Successfully transitioned 22% of the client base to cloud solutions, generating $272K in NRR while reducing service team utilization by 18%. Directed client advisory and cybersecurity strategy, designing IT roadmaps to ensure compliance and data protection across Aerospace, Manufacturing, Professional Services, Construction, and Healthcare sectors. Developed industry-specific IT solutions, improving operational efficiency and modernizing technology adoption for medium-sized enterprises. Managed large-scale IT transformations, leading clients through legacy system decommissioning and Modern Workplace implementations to drive high user adoption and efficiency gains. Designed and implemented cybersecurity frameworks, mitigating risks and safeguarding business-critical data. Achieved top earnings in Cybersecurity & Risk Management through proactive risk mitigation and compliance strategies.
IntegrisProfessional Service Manager - (Azure/M365 | AWS | GCP | GovCloud)
May. 2020 - Jan. 2023Cloud & IT Services Leader | Digital Transformation | Product Strategy Developed and executed cloud strategies, leading the design and deployment of Microsoft Azure and AWS-based DaaS, IaaS, PaaS, and DRaaS solutions. Enabled scalable, high-value cloud products that enhanced partner infrastructure and service capabilities. Created and maintained multiple revenue streams by aligning tailored cloud solutions with client needs, driving cloud adoption and migration across diverse user segments. Owned client needs assessment and solution architecture, conducting in-depth analyses to define product requirements and scopes of work that directly addressed business objectives. Led cloud enablement and readiness initiatives, ensuring seamless transitions for clients by executing structured migration plans and driving high user adoption. Managed end-to-end project delivery within the PMO, overseeing product rollouts, resource allocation, and deliverables to achieve successful on-time, on-budget deployments.
IntegrisSolutions Architect - Professional Service Team
Jan. 2020 - Jan. 2022IT Project & PMO Leader | Digital Transformation | Revenue Growth Led PMO strategy and project execution, managing multiple IT projects ranging from 15 to 800+ hours. Ensured on-time, within-budget delivery while aligning with business goals. Developed and presented Statements of Work (SOW), defining project scopes, deliverables, and success criteria to ensure seamless execution and client alignment. Achieved 340% revenue growth in Year 1 and 120% in Year 2, leveraging strategic project management, resource optimization, and client engagement to drive expansion. Implemented process improvements and governance models, streamlining project workflows and enhancing efficiency, scalability, and profitability. Directed cross-functional teams, ensuring collaboration between technical teams, stakeholders, and leadership to execute high-impact IT initiatives.
Choose NetworksIT Project Manager
Jan. 2020 - May. 2020Wichita, Kansas Metropolitan Area• PMO Leadership & Project Coordination: Managed multiple IT projects (15 to 800+ hours) as PMO, ensuring timely and within-budget delivery.
• SOW Development & Presentation: Created and presented comprehensive Statements of Work (SOW) to define project scopes and align with client objectives.
BCS, Building Controls and Services, Inc.System And Network Administrator
Dec. 2017 - Jan. 2020Wichita, Kansas AreaIT Support & Infrastructure Specialist | Network Management | Disaster Recovery Provided Tier 1/2/3 technical support to 200+ end-users as the sole IT contributor, resolving complex hardware, software, and network issues while achieving a 97% user satisfaction rate. Installed, configured, and optimized servers, workstations, and network devices to ensure seamless system performance and compatibility. Designed and implemented backup & disaster recovery strategies using Veeam and Acronis, ensuring data integrity and rapid system restoration in the event of failures. Managed and maintained enterprise network infrastructure, overseeing routers, switches, firewalls, and wireless access points to maintain 99.9% network uptime. Developed IT process improvements to streamline troubleshooting, enhance security posture, and reduce downtime for critical business operations.
BCS, Building Controls and Services, Inc.IT Systems Support
Jul. 2016 - Dec. 2017Wichita, Kansas Area
RedGuardBusiness Development -EMEA & APAC
Dec. 2014 - Jun. 2016Wichita, Kansas Area
Alltite, Inc.Customer Service Manager - Petrochem, Oil, & Gas
Mar. 2012 - Oct. 2014Wichita, Kansas Area
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