Petrus Kruger

Guest Experience Expert

Customer Care SpecialistCustomer ServiceSales & BizDev⚖️ LegalConsultingCustomer Success ManagerParalegalLife CoachingCustomer Researcher

Petrus Kruger, as a Guest/Customer Experience Expert, specializes in enhancing the overall experience of people entering your business, either retail or in various hospitality settings. His expertise lies in understanding guest/customer needs, preferences, and expectations, and implementing strategies to meet and exceed them. He possesses excellent problem-solving skills, customer service orientation, and a strong ability to handle guest complaints and concerns effectively. With his exceptional interpersonal skills, he ensures guests feel valued, satisfied, and likely to return. His role contributes significantly to customer retention, brand reputation, and business growth.

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Work Background

Leadership Coach

4M RomaniaLeadership Coach

Jan. 2024South AfricaDevelopment of balanced life management

Guest/Customer Experience Manager

Lazarus motor Company PTY ltdGuest/Customer Experience Manager

May. 2011 - Mar. 2022South Africa, CenturionHandled customer concerns for Jaguar Land Rover and FORD brands Did all Motor Ombudsman paralegal work. Managed all training of staff via Ford Acadamy platform

Ambassador

Kingdom of EternityAmbassador

Jan. 1976 - Jan. 2024World

Property Manager

AkkomodasiestasieProperty Manager

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Handling Tough Customers, Boosting Retention

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