MartinairCabin Staff
Jan. 1999 - Dec. 2009Schiphol, Noord-Holland, NederlandAt Martinair, my passion for hospitality and customer experience truly developed. As a cabin crew member, I held various roles that emphasized the importance of uniformity, presentation, and discipline in delivering a seamless, high-quality customer journey. The uniform wasn’t just a brand symbol—it represented the consistent professionalism, polished appearance, and attention to detail that defined our service. One of my most rewarding roles was in the business class, known as Star Class. Here, I had the chance to craft a high-end, personalized in-flight experience, focusing on every detail. I learned that upholding brand standards and following service guidelines were essential for a flawless customer experience, but it was the personal touch that truly made the difference. Traveling to international destinations with Martinair exposed me to endless inspiration. During layovers, I visited remarkable hotels, museums, and art galleries, sparking my passion for design and creativity. These experiences ultimately led me to pursue a creative path, but the skills I developed in hospitality and customer service remain invaluable to my work today. I honed key skills like teamwork, problem-solving, and managing high-expectation clients—essential in both hospitality and design. Maintaining a polished appearance and delivering refined, high-touch service reinforced the importance of discipline, consistency, and brand alignment. The insights I gained at Martinair, especially in creating memorable customer experiences, continue to shape my work. This role blended operational excellence with customer engagement, allowing me to deliver premium, personalized experiences with a creative flair—skills that are equally valuable in hospitality and design.