Guyana Tourism AuthorityManager of Training, Licensing and Operations
Sep. 2018 - Apr. 2020Guyana- Managed the Human Resources department, including talent acquisition, onboarding, offboarding, training, and performance management for a staff complement of 25. - Exceeded the GTA’s training goals – over 625 persons were trained in 2019. - Supported initiatives that led to increased employee productivity by implementing key operational systems. - Created the company's employee handbook, in compliance with employment law and best practices. - Held oversight for 30+ developmental training programmes and initiatives annually. - Supported the improvement of service quality and sustainability standards within the tourism private sector across the country. - Liaised with senior government and agency officials to ensure successful execution of training and development initiatives across the country.