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Work Background
Hansen TechnologiesProgram Manager
Oct. 2022Auckland, New ZealandOperating as a senior leader, as part of a leadership team in a matrixed organisation, to grow team
capability, inspire employee engagement and support overall business success.
I embrace globally distributed and hybrid-working delivery teams, optimising regional delivery centres
and client-local service locations, to meet company and client requirements.
I embrace, and champion the Hansen ethos, values, standards, methodologies, policies, toolsets at all levels of my teams
I provide governance and oversight of department projects, and support of delivery and project leads.
Project Management of assigned projects, in alignment with the Hansen delivery standards, SDLC and development standards.Work with sales, account management and engineering teams to support the completion of sales RFPs from a development & delivery perspective, including completion and QA of checklists, estimates for effort and time, delivery date expectations.
Primary point of contact for delivery and commercial aspects during project phase.
Deliver an excellent customer experience through assigned projects, through to high quality delivery on time and budget and through low cost to serve post implementation for the customer and low cost to support for Hansen
Protect commercial returns and other project and business concerns resulting from variations and other events during the project lifecycle.
Liaison with Account & Regional Managers and Sales Teams related to client projects, delivery activity and presales requirements.
Engage with customers as a senior delivery representative.
Ensuring the teams and processes meet minimum standards in the global delivery policy, along with an ongoing continuous improvement focus.
Produce management/executive/project reports as required.
Responsible for governance of Hansen standards for reporting, timesheet accuracy and timelines and other areas of governance as outlined by management.
Contact Energy LtdSenior Project Manager - Digital
Mar. 2022 - Oct. 2022Auckland, New Zealand• Bring strong project management disciplines: Create project plans, estimates, budgets and
financial forecasts; accurately manage project financials, including forecasting; identify, schedule
and manage required resources; monitor and report on progress and status; manage issues, risks
and changes for projects
• Build a highly collaborative team using agile methodologies (scrum, Kanban, etc). Coach the
team and drive organizational change for our new ways of working.
• Organize and facilitate sprint planning and release planning, daily stand-ups, sprint reviews,
retrospectives, and other agile related events
• In partnership with the product owner and teams on user story sizing and acceptance criteria
definition, facilitates the definition of minimal viable product, and leads continuous refinement and
prioritization of the product backlog
• Work with the Head of Application Change Delivery, Digital Delivery Manager, Solution Architects,
Contact Business Owners and other stakeholders to move projects through stages and gateways,
via business case and other formal project approval documents.
• Manage communications with stakeholders, within the project team and to the wider Contact.
Ensure project-related changes are well communicated, change-impacts carefully assessed and
appropriate advice, support and training given to business teams and their leaders
• Demonstrate leadership in building a thriving Project Management practice which supports and
develops the capability of all PM’s across Customer
• Mentor and support new Project Managers and other team members, connecting them to the
people, processes and systems they need to be successful
• Contribute to the development of team processes, templates and other resources to enable the
Change Excellence team to continuously improve its effectiveness
•Identify and recommend practical opportunities to enhance the value of the business
Provoke SolutionsSenior Project Manager
Aug. 2021 - Mar. 2022Auckland, New ZealandManage the four essentials: delivering on time, on budget, to scope and of high quality that meets customer needs.
Be a trusted partner to clients
Promote a strong customer experience culture
Demonstrate strong leadership and motivation skills, helping galvanize the team to effectively deliver on project milestones
Forecast monthly revenue, monthly financial reporting and generating timely accurate client invoicing
Build and maintain strong relationships ensuring customer expectations are managed
Work with Sales colleagues, helping to support the sales process, whilst delivering effective commercial documentation
Work with wider Engagement and Sales Team to drive successful portfolio outcomes, thinking holistically as to how to can support customer’s strategic business objectives
InvencoProject Manager - Software
Aug. 2019 - Jul. 2021Auckland, New ZealandOwnership for planning, leading, organizing and motivating cross functional business and software delivery teams.
Act as a positive change agent - improving and establishing delivery methods and practices
Effectively own projects to ensure successful delivery.
Ensuring a high-level of performance for the team, driven with quality and timeframe goals.
Manage project scope, budget, schedule and quality and ensure any risks are communicated to the stakeholders early.
Facilitate Agile processes including stand-ups, product backlog grooming, sprint reviews and retrospectives.
Communication with stakeholders - to ensure that there are no surprises.
Deliver innovative products, with a commercial mindset in a collaborative environment.
IT Dynamics (Pty) LtdAgile Coach/Team Lead
Jun. 2018 - Aug. 2019Pinetown• Agile Coach and Team Lead a team of 25 direct reports comprising System Engineers, Software Engineers and Software Architects, monitoring performance, and reporting on metrics.
• Provided agile coaching, management and leadership, identifying individual training needs, and ensuring best practise. • Defined clear team goals and objectives using Lean processes and Workflow, keeping in line with company protocol and procedure. • Oversaw the day to day running of Technical Solutions and Support Desk, setting out deadlines, customer requirements and project milestones. • Liaised directly with clients, developing strong relationships, and driving innovation through positive interactions.
• Managed multiple IT Projects (Networks, ERP, Software) using Lean methodology (Kanban) and Scrum.
HIGHLIGHTS:
• Created a collaborative working environment, empowering the team, resulting in a more cohesive climate and increase in productivity.
University of the WitwatersrandSenior Project Supervisor / Agile Coach
Sep. 2016 - May. 2018• Worked across all areas of the University, provided up to date technology across all lecture halls and venues. • Designed and Implemented all Network Hardware and Software Solutions and unified communication solutions across 6 campuses and 350 venues. • Made use of various methodologies including Agile, Waterfall and Six Sigma to ensure projects were of the highest quality and standards.
• Supervised a team of 10, defining clear objectives, achievable targets and KPI’s and providing constructive feedback on performance.
• Liaised with numerous disciplines across the University, providing training and mentoring on PM methodologies, times lines and risk assessments.
• Coordinated design meetings across all internal departments and teams.
ArchimediaSenior Project Manager
Jul. 2015 - Dec. 2015Dubai, United Arab Emirates
AE Software SolutionsSenior Project Manager
Sep. 2012 - Jun. 2015Pretoria Area, South Africa
United Heavy Lift GmbH & Co. KGPort Officer
Jul. 2012 - Sep. 2012South Africa
Omega DigitalPreSales Team Lead - UC
Aug. 2007 - Apr. 2012Johannesburg Area, South Africa
South African Air ForceSergeant
Jan. 1997 - Jun. 2007Pretoria Area, South Africa
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