Requests
20
9
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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
🧑💼50%
C-level Executive
Geos
🇿🇦50%
South Africa
Work Background
Empresa ConfidencialOperations Manager
Oct. 2022Santo Domingo, Distrito Nacional, Dominican RepublicProvide inspired leadership for the organization.
Make important policy, planning, and strategic decisions.
Develop, implement, and review operational policies and procedures.
Build alliances and partnerships with other organizations.
LABORATORIOS ROWEExecutive Human Resources Development
Jun. 2017 - Sep. 2022Responsible for the corporate´s KPIs and metrics.
Develop improvement projects and develop process implementations impacting the company´s revenues and people´s compliance. Influence managers to improve their management´s styles and enviroment.
LABORATORIOS ROWETalent Acquisition Coordinator
Jan. 2017 - Jun. 2017Santo DomingoResponsible for the logistic of the new openings of the company. Manage all internal processes regarding promotions and cross trainings.
Data VimencaRecruitment Analyst - Senior
Jan. 2013 - Dec. 2016Dominican RepublicMy responsibilities include but are not limited to receiving applicants that were previously selected and evaluate their qualifications to be in accordance to the different department's needs. The job process would include one-on-one interviews, evaluations, reports, database management, and handling or guiding our recruitment team. This position requires a diverse skillset where leadership, teamwork and creativity play an important role on handling process resolutions. Once the applicants are selected, I conduct the follow up processes that included background depuration, hiring and induction training.
Data VimencaQuality Analyst
Jan. 2011 - Jan. 2013Dominican RepublicMy responsibilities included but not limited to auditing, validating and coaching agent's call handling procedures to be in accordance with the client's policy. I also was in direct contact with the client's auditors where we would evaluate our process and procedures to coordinate improvements and enhancements. We would provide follow up to management teams regarding feedback of our reports.
Data VimencaCustomer Service Specialist
Jan. 2008 - Jan. 2011Dominican RepublicDuring my time as a Customer Service Specialist, I have handled a wide and diverse variety of roles through the company's campaigns. I was at first a sales representative in the Communications Industry where we would promote the product via Inbound Sales. Later then I went back to a Credit Industry Campaign where my role summarized in processing transactions where I would either provide a Declined or Authorized status. My next role consisted as Technical Support for Credit Card terminals where I would provide assistance with any hardware or software issues a business owner's equipment would have.
AMOV InternationalSales Verifier
Jan. 2007 - Jan. 2008Dominican RepublicI was in charge of validating my team of sales representative's were handling sales effectively and efficiently, protecting the company standards and regulations to be in accordance to national and international law, by making sure all policy and procedures were followed during each call.
VerizonSales Representative
Jan. 2006 - Jan. 2007Dominican RepublicOutbound sales consisted on spreading the word of the amazing product the company had to offer, in the Credit Card Industry, where we would help our customers improve their Credit History.
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