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Work Background
KodlandBusiness Development Operations Manager
Mar. 2022 - May. 2024- Developing and launching CJM from scratch for customers in MENA region
- Managing new projects launches (new acquisition funnels, new courses)
- Customer acquisition cost optimisation
- Leading restructuring processes of Customer Service and Contact Centre - Managing new product launch in the region
- Launch of referral program in the region
- Launching product tests aimed at improvement of user experience and their lifespan
- Controlling financial fact and plan compliance, adjusting department processes in order to meet our goals
- Managing customer acquisition and learning experience day-to-day operations in the
region
OZON.ruLead Business Analyst
Oct. 2021 - Mar. 2022Moscow, Moscow City, Russia- Project management aimed at improving the quality of logistics
- Collection, analysis and formulation of customer requirements, prioritization of the task backlog for development and implementation teams
- Product MVP testing
- Project team coordination
- Analysis of project implementation results
Holy CornOperations Manager
Aug. 2019 - Sep. 2021Moscow, Moscow City, Russia‒ Implementation of large marketing projects (Black Star, Likee, Okko, UN Women, Yandex) from the procurement side
‒ Building and adjusting production and purchasing processes in the company from scratch
‒ Coordination of the project team
‒ New product development (launch of new popcorn flavors, microwave popcorn)
‒ Development of Excel tools for record of raw materials, orders, production planning, comparing the plan-fact consumption of raw materials
‒ Management of raw materials procurement (ingredients, packaging materials) to ensure uninterrupted production
‒ Inventory product management at warehouse: production planning, meeting demand for sales, maintaining a safety stock
Holy CornLogistics and finance manager
Sep. 2018 - Aug. 2019Moscow, Moscow City, Russia- Product supplies management to retail chains in Russia and the CIS
- Attracting new partners of logistics services (which led to reduced logistics costs)
- Systematization of logistics processes (moving to a new automated warehouse, creation of logistics data bases)
- Document management with suppliers and customers
- Creation of P&L and Cash Flow statements for company management
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