PrivatBankTechnical writer/Requirements Engineer
Mar. 2012 - Mar. 2013Dnepropetrovsk• carrying out talks with customers in order to understand their needs;
• creating business-processes diagrams of software changes;
• control of corresponding the software to customer's requirements;
• customer support;
• working out learning courses for bank employees;
• preparing technical documentation for the project (manuals, service and interface description, test plans, test cases);
• manual and automated web testing;