Chris Gilmore - IT Project Manager, Vintage Breaks

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Work Background

Dispersive Networks, Inc.IT Project Manager, Programmable Networking

Sep. 2018 - Jul. 2019Alpharetta, GA

Vintage BreaksProgram Manager

Aug. 2018Atlanta, Georgia

Onepath LLCTechnical Project Manager

Sep. 2017 - Jun. 2018Smyrna, GA

Prime Care Technologies, Inc.Technical Account Manager

Mar. 2017 - Sep. 2017Duluth, GA

Prime Care TechnologiesIT Project Manager

Apr. 2015 - Mar. 2017Duluth, GAAccomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directs technological research by studying organization goals, strategies, practices, and user projects. Completes projects by coordinating resources and timetables with user departments and data center. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Prime Care TechnologiesLead Technical Support Analyst

Nov. 2013 - Apr. 2015Duluth, GACoordinates day to day activities and workflow of a help desk team. Responds to requests for technical assistance electronically and via phone. Assist staff in troubleshooting advanced technical hardware and software issues. Researches questions using available information resources. Improve processes and information flow. Coordinates training for new and less experienced employees Observes and evaluates workers performance Assist in maintaining established procedures and company policies. Helps workers in resolving problems and completing work. Resolves complaints and answers questions of customers regarding services and procedures. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Assists in the interviewing of new hires. Provides ongoing coaching for improved job performances Prioritizes support services issues. This is a customer facing position.

FCB Sports Cards, Comics and GamesOwner

Mar. 2011 - Feb. 2016

Freedom Card BoardCo Director

Jan. 2009 - Feb. 2016Oversee the day to day operation of an affiliate marketing website. Ad placement, community development, industry relations. I also oversee the technical aspect of FCB. Built from scratch an affiliate marketing company with gross annual earnings of $150,000.

Countryside HospiceIT Director

Feb. 2008 - Feb. 2010Management of all IT infrastructure for a multi location health care organization. Microsoft Server 2008, Microsoft Exchange 2003, network infrastructure implementation and maintenance.

Telephone Communications Inc (TCI)Field Service Technician

Feb. 2004 - Feb. 2008Anniston, Alabama AreaInspection of assembled equipment, to ensure proper installation. Inspection of all operating parts to ensure proper operation within expected tolerances. Tune and troubleshoot equipment for proper operation. Interact with internal and external project managers during field projects. Clearly and professionally interact with customer, regarding status of commissioning, on a daily basis. Able to determine tools and equipment required to perform scope of job. Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer. Assemble, align, and install equipment as necessary. Maintenance of enterprise level linux and windows based server solutions Local area network cable installation This is a customer facing position.

DeltacomCommunications Specialist

Feb. 2001 - Sep. 2003Anniston, Alabama AreaHandle multiple tasks related to testing and acceptance of T1/UNE-L facilities. Tests new T1 circuits, Frame Relay ISDN UNE-L's at time of turn up from the ILEC. Responsible for opening trouble tickets with the ILEC's on circuits that fail. Work with ILECs, FSRs, and colo technicians from ILEC offices, customer locations, and colo sites to troubleshoot and correct T1/UNE-L issues 1st level of escalation with the ILEC.