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Work Background
Globe GroupAssistant Director - HR Learning Operations
Sep. 2022 - Aug. 2023Taguig, National Capital Region, PhilippinesInfluencing strategies to future-proof Globe’s workforce competencies. Oversee support and delivery of training programs that impact employee and organisation learning.
RealPage, Inc.Director
Mar. 2021 - Sep. 2022Pasig, National Capital Region, Philippines
RealPage, Inc.Senior Manager
Mar. 2020 - Mar. 2021Pasig, National Capital Region, PhilippinesLeading RealPage Utility Management Ops Division for Philippines (Manila and Cebu)
RealPage, Inc.Manager
Aug. 2016 - Mar. 2020NCR - National Capital Region, PhilippinesSupports RealPage Utility Management including all functions in PH Operations as it ties to the global operations. Responsible for training, quality, hiring and selection, operations and service experience for all clients. Invoice Processing Operations
Billing Ops
Utility Account Conversion
Submeter Ops
Vendor Management Meter Operations
Focused on Energy conservation and Utility Management, Project Planning and Scheduling, Technician Workforce Management, Operations and Training Ensure to meet sales in meter maintenance service, delivery of client expectations through managing and leading multi-skilled coordinators
FDM Training CenterSenior Manager
Mar. 2015 - Jul. 2016Quezon City, PhilippinesFocuses on daily operations for all departments across the Training Center; Handles Department Managers and help plan development for staff to achieve target, also closely supervising Human Resources, Training and Quality--ensuring employee and customer experience are optimally preserved; assess needs for improving policies and operating procedures; primary person to determine needs for staffing and recruitment and involved in selection for new employees; also in charge in retention, engagement, strategic and operational planning; involved in training for development of Leaders in the training center; reviews departmental performance and KPI; identifies success measures or metrics for employee performance
TriCITY Medical Center, Inc.Nurse Manager
Mar. 2015 - Dec. 2015C Raymundo Ave, Pasig CityNurse Manager - Infection Prevention & Control and Quality Assurance Focus on development of strategies to prevent and control infections among patients, healthcare staff and other employees;
Develops guidelines and procedures to maintain standards of Infection Prevention and Control
Works with related private and government agencies or sectors to ensure reports are accurate on Infectious diseases
Supervises departmental Infection Control representatives to achieve program goals and objectives
Execute and implement new policies and procedures relevant to minimizing or zeroing out hospital-acquired infections
Train healthcare practitioners to ensure compliance and practice of standard procedures in infection control
C3/CustomerContactChannels, Inc.Operations Supervisor
Aug. 2010 - Jan. 2015BGC, Taguig City, PhilippinesSupervises day to day operations for CS Representatives; focuses on achieving performance targets including handling time, call resolution, customer satisfaction, sales and quality; Supervises team in planning development, leave and benefits, motivating team members to work towards one goal; coaching; also helped Performance Incentive Programs serving as the Ambassador of Fun at Work;
Leads program employee engagement initiatives
Assist other leaders and coaches in delivering standard techniques in coaching
Aliswag Review and Training SpecialistNurse Trainer
Dec. 2009 - Mar. 2012Providing Instruction for Nursing Licensure Examination takers to prepare them to successfully pass the examinations; rationalizing test questions; providing group coaching;
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