C3/CustomerContactChannels, Inc.Operations Supervisor
Aug. 2010 - Jan. 2015BGC, Taguig City, PhilippinesSupervises day to day operations for CS Representatives; focuses on achieving performance targets including handling time, call resolution, customer satisfaction, sales and quality; Supervises team in planning development, leave and benefits, motivating team members to work towards one goal; coaching; also helped Performance Incentive Programs serving as the Ambassador of Fun at Work;
Leads program employee engagement initiatives
Assist other leaders and coaches in delivering standard techniques in coaching