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Work Background
O Finance SALOmnichannel support
Sep. 2025Lebanon, BeirutOmnichannel support, assisting people through their onboarding, making sure their experience and treatment they receive is the best. Creating excel forms for different core forms (KYC, KYB, credit applications, credit score sheet, etc.)
Bank of BeirutTeller
Oct. 2021 - Aug. 2025Lebanon, BeirutAs a Teller Associate at the Bank of Beirut, I managed daily cash transactions, including
deposits, withdrawals, and check cashing, ensuring accuracy and strict adherence to
banking regulations. I processed domestic and international wire transfers to facilitate
smooth client financial transactions. Additionally, I handled Western Union and BOB Finance transactions, assisting customers with money transfers and bill payments. Providing exceptional customer service was a key aspect of my role, where I addressed client inquiries, resolved transactional issues, and promoted bank products and services. I
also maintained meticulous transaction records and reconciled cash drawers at the end of each shift to ensure compliance with financial policies.
Keyrouz BakeryCall Center Representative
Sep. 2019 - Jan. 2021Lebanon, BeirutAt Keyrouz Bakery, I efficiently processed cash and card payments, ensuring accuracy in all financial transactions. I played a crucial role in assisting customers by taking orders,
answering inquiries, and resolving complaints to enhance their overall experience. I managed daily cash reconciliation and maintained financial records to ensure accountability. Additionally, I coordinated with the delivery team to ensure timely and accurate order fulfillment, ensuring customer satisfaction.
Retail inc Sales Associate
Jul. 2018 - Sep. 2018Lebanon, BeirutAs a Sales Associate at Kusmi Tea, I provided personalized customer service, offering
product recommendations tailored to individual preferences. I managed sales transactions with efficiency, processed payments, and maintained accurate sales records. My responsibilities also included overseeing inventory by receiving and labeling daily stock and ensuring proper product placement. I assisted in visual merchandising to enhance store presentation and drive sales.
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