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Work Background
Oldfields SchoolTechnology Manager
Aug. 2024Sparks Glencoe, Maryland, United StatesLeading IT initiatives at a 8th - 12th grade boarding school.
MOIIT Systems Administrator
May. 2023 - Jun. 2024Baltimore, Maryland, United States- Responsible for coordinating and leading up the CMMC certification process
- Provides Tier 2 end user support
- Assists with troubleshooting VPN connectivity issues between offices on the Sophos Firewalls
- Manages PolicyPak policies
- Creates and manages PDQ packages
- Helps manage and maintain JitBit helpdesk
- Writes Powershell scripts to accomplish tasks as needed
- Helps with management of Carbon Black
- Helps with management of Mimecast
- Helps with management of Office 365 environment
- Helps with management of Group Policy
- User account management
- End-user computer setup and deployment
ICANotes LLCIT Engineer
Sep. 2021 - Dec. 2022Baltimore, Maryland, United StatesManaged and maintained 400+ virtualized servers between a remote data center and AWS.
Managed and maintained the company firewall to allow traffic as necessary.
Supported internal users with password resets, account setup, email setup, and connectivity troubleshooting
Wrote Powershell scripts for monitoring and accomplishing different administrative tasks as needed
Managed and maintained the Linux systems including scheduling daily and weekly reboots, updates and security as needed.
Troubleshooting various services such as integrated telehealth system, Filemaker systems, MFA and more.
The Boys' Latin School of MarylandSystems and Data Administrator
Jul. 2006 - Sep. 2021Baltimore, Maryland• Evaluated hardware and software as part of the yearly faculty/staff replacement process including obtaining quotes, procuring, imaging and distribution of hardware and associated software • Evaluated network and data security protocols including backup procedures • Evaluated and implemented end-point & network security • Provide support, guidance and knowledge on systems such as Raisers Edge (Alumni/Development) and OnCampus (SIS/LMS) • Implemented Moodle and provided end user support • Coordinated projects and provided necessary support between departments • Built the helpdesk and support services to where they are today implementing the first online helpdesk system • Improved efficiency and response time by at least 50% to support tickets by implementing remote support tools • Responsible for the support of 150 faculty and staff • Responsible for the support of 600+ students including the upper school BYOD program • Coordinating the buildout of the interface between the SIS and bookstore and foodservice POS systems • Responsible for the management and maintenance of the campus phone system • Responsible for the management and maintenance of the printing services including the print server • Coordinated the deployment of iPads and implementation of mobile device management system, manage and maintains the mobile device management system • Provided support during the implementation of the new website and provides ongoing support of the website • Configured and managed Office 365 for faculty, staff and students. • Managed virtualized servers using Hyper-V.
Integrated Marketing SolutionsWeb Developer
Apr. 2006 - Jul. 2006Baltimore, MarylandDesigned, developed, tested and deployed web apps using PHP and SQL languages.
DHLField Automation Specialist
Dec. 2004 - Apr. 2006Baltimore, MarylandSetup DHL customer shipping systems. Setup ODBC connections to customer databases. Provided general support and maintenance of customer shipping systems.
The Key SchoolComputer Support
Jul. 2003 - Jun. 2004Annapolis, MarylandMaintained computers throughout the school. Helped faculty, staff and students solve a variety of software and hardware problems.
The Odyssey SchoolComputer Support/System Administration/Web Programmer
Oct. 2002 - Feb. 2004Baltimore, MarylandManaged and administered devices, programs/software, technologies and network. Designed, developed, tested, and deployed web-based student administration system, providing enhanced efficiency to school administration, faculty, staff, and students. Managed and maintained internal and web servers, Administered security protocols and managed firewall.
SDS IT ServicesSelf/Consulting
May. 2002Baltimore, MarylandIdentify business needs from an IT perspective. Generate quote and letter of intent for work requested. Services include: Computer/device management, software installations and upgrades, and security protocols for users. Front and back end web development in Wordpress. Expert in HTML and CSS. Languages include PHP and SQL. Build and implement CRM technologies including CiviCRM and Blackbaud products. Creation of automated services and external integrations with Wordpress.
Hobart and William Smith CollegesComputer Support
Sep. 2000 - May. 2002Geneva, New YorkProvided support and solutions to resolve a broad scope of hardware and software issues on behalf of students and staff.
Developed an online ride board using PHP and MySQL
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