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Work Background
Evolution Physical TherapyPatient Care Specialist
Mar. 2023 - Sep. 2023Hawthorne, California, United States-Created and implemented a process for inbound patients to streamline the intake process reducing intake time by 66% and reduce missing documents by 30% -Established daily workflow by using productivity tools in order to track and prioritize daily tasks in order to provide timely and accurate customer service, reducing missed task items by 15%
-Implemented 5S techniques to front desk operations to identify repeatable tasks, reduce bottlenecks, standardizing labeling which reduced errors by 10%
goodrOffice Manager and Culture Creator
Jul. 2021 - Aug. 2022Los Angeles Metropolitan Area-Created a process for and produced weekly all hands meetings for 100+ employees to include 12+ presenters, formatting 200+ slides through continuous improvement and feedback implementation in order to present a high quality presentation that was consistent, informative and entertaining
-Developed process documents to track and manage all tasks to ensure 100% adherence to role metrics each quarter in order to provide a top notch work space and welcoming environment for visitors
-Planned and executed 3 quarterly employee summit events to include theme development, key speaker booking, arrangement of food and refreshments, development of custom employee gifts in order to promote company culture, provide learning opportunities and celebrate both team and individual successes while staying on budget
-Owned initial culture interview phase for candidates and assisted in the build out of the employee lifecycle process to include writing role descriptions, onboarding, performance reviews and off boarding in order to maintain high quality employees who aligned with company culture
Electric Athletic ClubDirector of Events, West Coast
Dec. 2019-Increase participation in annual winter event by 50% by implementing member feedback, providing clear and consistent communication and managing member cost and expenses
-Lead and organize multi- team endurance relay races to include travel logistics, supply organization, team management and budget leading to improved finish times year over year and participation increase of 66%
-Research and secure sponsors and vendors for club events to help support and promote the brand
-Organize monthly club wide events that appeal to a broad membership base in order to promote general fitness and social connection
goodrDistribution Center Manager
Apr. 2018 - Jul. 2021Inglewood, California, United States-Scaled distribution center output by implementing lean processes and 5S, creating standard operating procedures, optimizing warehouse layout and flow, and establishing a culture of continuous improvement by 70% over 3 years
-Increased distribution center staffing 10x, implementing shift work and promoting shift leads in order to meet rise in customer demand
-Developed and reported department KPIs based on department data and trends weekly in order to maintain transparency and progress alignment with company goals
-Implemented daily stand-up meetings for 30 person warehouse team to set daily and weekly goals, align the team, discuss problems and issues and make adjustments in real time in order to avoid bottlenecks and process interruptions
-Led and mentored team members by fostering a collaborative and growth-oriented work environment by providing effective and regular feedback in team, small group, and 1 on 1 meeting
United TechnologiesData Manager
Nov. 2010 - Jun. 2013Westford, Massachusetts, United States-Created, updated and delivered contract documents for 15+ multimillion dollar defense contracts by coordinating cross functional teams, establishing tracking processes and maintaining 100% on-time, in-full delivery metric. -Developed contract requirements for 5 contracts to drive business growth by utilizing department data and metrics -Led early department implementation of 5S process through education, staged roll out of practice audits and providing improvement opportunities for employees in order to improve productivity within the department
-Organized and supported on-site customer meetings for 20+ people to include conference room setup, catering, agenda creation, recording meeting minutes, delivery of all meeting documentation to the customer in order to maintain on time in budget program
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