Marcelo Teixeira - Business Development Manager, Consultant and Advisory Services Professional

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

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Work Background

Legacy Engenharia ElétricaConsultor técnico

Aug. 2022Belo Horizonte, Minas Gerais, Brasil

Ziemer Ophthalmic Systems AGService & Application Engineer - Latin America

Jan. 2018 - Jul. 2022Port, Canton of Bern, SwitzerlandLead the team of Field Service Engineers for entire Latin American distributors managing remote tech support and escalating service calls across the assigned territory assuring the SLA requirements were attended according to Ziemer´s KPIs reducing equipment downtime and assuring customer´s experience. Management of repair parts inventory for each distributor and handling the RMA of defective parts. Controlling the import/export process for calibrated tools making sure that all FSEs in all countries had the proper calibrated tools necessary for performing their jobs. Created a KOL program in order to increase the surgery conversion rates from conventional procedures to Femto assisted procedures. Worked in cooperation with R&D department to support the clinical launching and validation of new software versions. Supported medical studies regarding new surgical procedures added to the Femto Surgical Platform in Latin America by providing surgery support during the clinical trials, reporting results and adverse events back to the factory. Collaborated with cross-functional teams to the continuous improvement of the femtolaser performance. Conducted Medical Staff training in procedures such as Femto Lasik, FLACS, corneal transplants, lenticule extraction, ICR implants through wetlabs and live patients speeding up the customer´s learning curve and improving the surgical room workflow.

AlconField Service Representative

Nov. 2016 - Jan. 2018Belo Horizonte e Região, BrasilContributed to the development, management and maintenance of Cataract, Vitrectomy and Refractive business within an assigned territory, through installation repair and maintenance of an installed basis of approximately 120 equipment including femtosecond lasers, phacoemulsifiers, vitrectomy devices and surgical microscopes. Performed sales and negotiation of Service Contracts, always surpassing assigned monthly targets. Responsible for achieving individual results that contributed to achieving the regional and national established KPIs. Responsible for the handling of trunk inventory, spare parts, hand tools, calibrated tools and their related RMAs.

MediphacosManager of Tech Support and Field Service Engineering

Jun. 2013 - Jun. 2016Belo Horizonte Area, BrazilLeaded a team of technical support and field service personnel, which achieved a growth of 230% in the sales of Service Contracts and increased the Service revenues by 78%. • Standardized the service contracts models and their sales policy. Implemented a distributed service network with the creation and standardization of the performance indicators (KPI), field service procedures and technical training • Prepared the technical documents such as Usability Reports, Risk Analysis Reports, Certificates of Compliance, User Manuals, Service Procedures, Manufacturing Procedures, etc., for regulatory and registration processes of the medical equipment distributed and manufactured by the company accordingly to the the IEC/ISO and Inmetro/ANVISA standards. • Participated in work groups leaded by R&D and Innovation Department to discuss about usability, ergonomics and clinical feasibility of new products such as IOL cartridges, IOL Inserters and ICR packages. • Worked in conjunction with the R&D and Innovation department in the Ideaphacos program. On which, each manager was responsible for leading a multi-functional group of employees in order to implement new initiatives for cost reduction, manufacturing improvement, equipment downtime reduction, waste reduction, resources savings, etc.

MediphacosPractice Development Manager at Mediphacos

May. 2012 - May. 2013Belo Horizonte Area, BrazilDeveloped a new training program for improving the sales of ICR (Keraring) and Femto (Intralase) procedures. Which was based on massive conduction of wetlabs, clinical and sales training for customers´staff. • Responsible for corneal ring (Keraring) surgery planning based on patient´s exams like topographic maps. • Increased the patient conversion rate from 15% to over 40%. • Implemented Business Intelligence (BI) and monthly sales and performance reports.

Abbott Medical OpticsTech Support Engineer Latin America

Jun. 2008 - May. 2012Performed phone and on-site support of AMO Femtosecond, Excimer Laser and Wavescan platforms Successfully conducted over 30 installations of femto lasers in Latin America and United Kingdom. • Conducted on the Job training of field service engineers for AMO distributors in Mexico, Colombia, Chile and Brazil. • Assigned for excimer laser and femto laser maintenance in countries not covered by distributors such as Argentina, Peru and Costa Rica. • Provided consulting services for AMO distributors for the creation of their service departments and for the writing of the service contracts.

intralase corpField Service Engineer for Latin America

Jan. 2006 - Jan. 2008Provided direct field service for Intralase installed basis of Femtossecond Lasers in Latin America. • Successfully conducted over 30 installations of femto lasers in Latin America and United Kingdom. Responsible for performing on site system upgrades. • Conducted on the Job training of field service engineers for Intralase distributors in Mexico, Colombia, Chile and Brazil. Directly responsible for femto laser preventative and corrective maintenance in countries not covered by distributors such as Argentina, Peru and Costa Rica. Responsible for phone and on-site support.

Genesis Engenharia, Belo Horizonte, MG, BrazilOwner

Jan. 2000 - May. 2006Worked in cooperation with Brazilian distributors of the following lasers: Iridex - Diode lasers (ophthalmology and dermatology) 532nm and 830nm; New Star Lasers – Cooltouch Laser (dermatology and endovenous) – Nd:YAG (1320nm and 1064 nm) and Intense Pulsed Light - IPL; Thermolase - Softlight SL-100 (aesthetic medicine) – Q-Switched Nd:YAG 1064 nm. Most common tasks included: Installing and training; optical alignment; Infrared laser alignment, fiber optics inspection, cleaning and replacement; optics inspection, cleaning and replacement; laser cavity replacement and alignment; laser calibration; beam profile alignment; diode laser replacement and calibration. Electronic fault detection and repair. service contract management; preventative maintenance planning; parts inventory management.

Lasersight TechnologiesField Service Engineer

Apr. 1996 - Dec. 1999Installing, training and servicing of the full line of Lasersight refractive lasers (models Compak 200, LS2000, LSX and AstraScan). Most common tasks included: Optics cleaning, alignment and replacement; electronic fault detection and repair (component level); replacement and alignment of Excimer laserhead’s (MPB and TUI) optics; laser calibration; beam profile alignment; Eye tracker video system alignment and calibration; software installing and upgrading; preventative maintenance planning; overseas parts inventory management. Service contract management.

GerdauAssistente de engenharia

Mar. 1993 - Jul. 1996Barão de Cocais, Minas Gerais, BrasilProject, installation and maintenance of electronic equipment such as digital converters, programmable logical controllers, weighting devices, bar code printers and radio frequency transmitters. Development of technical studies and projects in order to improve the Electrical Distribution System, like power factor correction, upgrading of the input voltage from 69kV to 230kV and modernization of distribution substations. Preventive maintenance planning.