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Work Background
AmazonSenior Product Manager - Tech
Nov. 2020Greater Seattle AreaJoined Amazon to lead the strategy within Global Legal Tech for their CLM system. Currently, part of the Smart Home team focused on developing a strategy and roadmap to support Alexa being the developer's preference to work with and providing customers with reliable Smart Home devices and skills. • Define product vision, strategy, roadmap, and user stories based on customer research and stakeholder needs.
• Partners with research, design, and marketing teams to understand customer needs, problems and other feedback ensuring a product that delights and engages.
• Complete analysis on available metrics to support making data driven decisions.
• Authored concise PRFAQ, narratives, and business requirement documents to gain support decisions and gain alignment on direction.
• Work closely cross-functionally and with engineering teams to deliver products.
Self-EmployedIndependent Consultant
Mar. 2020 - Nov. 2020Greater Seattle AreaSelf-employed as a freelance consultant providing expertise in a variety of areas based upon the needs of the client. • Successfully lead implementation of SaaS Contract Lifecycle Management (CLM) tool, Icertis Contract Management (ICM) including integration to ERP and electronic signature systems. • Drive deliverables and project goals to completion while identifying and communication any areas of risk.
• Grow and maintain client relationships through development of rapport and identification of expansion opportunities.
• Manage the sales process by estimating scope, writing statements of work and change requests, provide regular updates to necessary parties, maintain budgets.
• Build and maintain websites, making monthly updates or daily blog posts.
• Creation of content on various social media platforms including blogs, vlogs, twitter, and instagram.
CloudMoyoDirector of Program Management
Oct. 2015 - Feb. 2020Bellevue, WAOriginally assigned to a Microsoft project to develop and maintain a custom-built deal management and contract creation tool. Led the document assembly and contracting functionality with a focus on increasing digitization and automation. Promoted to lead the Professional Services team in the US for the implementation of many of the Icertis Contract Management (ICM) projects for customers in a variety of industry verticals. Currently leading a team of Functional Consultants and Program Managers as well as members of cross functional delivery teams. • Successfully and consistently deliver projects and feature enhancements on schedule and on budget.
• Acted as a client engagement manager on many ICM projects, building rapport to find cross sell, up sell, and expansion opportunities while keeping the client happy with the current engagement.
• Identify areas of potential risk to proactively communicate and escalate to leadership and key stakeholders, as needed.
• Created a lunch and learn program that allowed employees and co-workers to learn from each other while providing opportunities for our junior team members to gain experience presenting in front of others.
Physician Partners of AmericaDirector of Business Intelligence
May. 2014 - Oct. 2015Tampa/St. Petersburg, Florida AreaRecruited for the Director of Project Management role supporting a healthcare start-up and managing the implementation of various projects. Quickly promoted to Director of Business Intelligence, responsible for the creation of companywide KPT's, dashboards and standardized reports used to make data driven decisions. • Lead a team and worked with multiple vendors to implement a full Business Intelligence reporting solution for a healthcare company.
• Regularly presented dashboards and reporting to the C-level executives, which empowered our business leaders to make fact based decisions and to immediately see what needed addressing and what was a potential future issue; enabled the business to move to being proactive rather than reactive.
• Worked as part of the integration team to connect disparate on premises systems including: electronic medical record software, laboratory management software, pharmacy software, learning management system, ticketing software, Dynamics AX and Dynamics CRM. • Developed dashboards and reports that enabled identification of default bills and strategic billing and provided data to motivate the revenue team; cumulatively increasing quarterly revenue gains by 25%.
• Oversaw the documentation, creation and distribution of any reports needed by the organization utilizing various Business Intelligence tools, SQL, and MySQL queries.
ClarifireClient Delivery Manager and Product Owner
Jul. 2012 - May. 2014Tampa/St. Petersburg, Florida AreaClarifire is a SaaS company that specializes in workflow automation across various industries. In this role responsibilities included owning and managing the enhancements and maintenance of tools within the portfolio as well as managing multiple client relationships. • Led cross functional multiple cross functional teams of up to 15 people to increase the capability of two tools within the company's portfolio.
• Successfully managed and improved the relationships of four clients in finance and government enabling the extension and expansion of contracts resulting in increased revenue.
• Successfully managed the implementation and maintenance of a third party ad hoc reporting tool; created training materials and user guides increasing adoption. This tool increased visibility within the company and and clients into how the client's customer were using the company's tools.
• Created and documented detailed regression and functional test plans and scripts for User Acceptance Testing; led user acceptance and quality testing keeping track and reporting defects to the technical team, working with them to triage and assign priority.
IdeaBusiness System Analyst
Jul. 2007 - Jul. 2012Jacksonville, FloridaIdea was a product reseller and subcontractor vendor for Microsoft and Micro Focus. Worked in multiple roles depending on the client and the need. • Led and participated in discovery workshops and proof of concepts to gain an understanding of an organization's business processes relevent to the project's goals.
• Created documentation including: business requirement documents, functional requirement documents, technical requirement documents, swim lanes, gap analysis, and use cases, to effectively convey the problems the project would solve and the designed solution.
• Assisted in the design and details of a solution, ensuring completeness from both business and technical perspectives.
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