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Work Background
ResideoScrum Master - Product Data Science
Sep. 2022RemoteStepping into SNAP ONE's (subsidiary of Resideo) data-centric ecosystem has been a phenomenal journey where I've worn many hats. My core mission has always revolved around leveraging data to drive actionable results, an ethos that's helped increase our EBITA by an astonishing 50% (~$50m). Harnessing tools like Databricks and PowerBI, I've shaped data narratives from the ground up, right from Product Managers to our Board of Directors, becoming a beacon of thought leadership for our OvrC Product Analytics. Iโve passionately tackled the challenge of guiding remote teams through the complexities of data science. As the Scrum Master for two geographically dispersed US/EU-based Data Science Teams, my focus has been to mold our software development practices to cater to every team member, no matter where they are. Our workstreams span across multiple avenues, but with consistent streamlining, fostering collaboration through data summits, and diligently practicing Agile ceremonies, we've achieved alignment and purpose. A point of pride for me is our ad hoc data requests' Kanban board, a tool that's become instrumental in providing actionable insights.
ResideoData Product Owner โ Heap.io Product Analytics SaaS Solution
Jan. 2022Charlotte, North Carolina, United StatesAt the helm of the Heap.io Product Analytics initiative, my role has been multifaceted. From spearheading selection processes to driving continuous improvement, every step has been about adding tangible value. A highlight was the transformative shift in our hardware sales strategy, leading to a quarterly spike in customer spending by 3-5x. This success was primarily due to a persistent effort in augmenting our Product Management organizationโs insights. And it doesnโt stop there. I've also navigated the intricate pathways of third-party contract negotiations with major players like Heap, Ookla, and New Relic, ensuring we derive maximum value for our diverse teams.
ResideoSenior Product Analyst
Oct. 2021RemoteDelving deep into SNAP ONEโs (subsidiary of Resideo) data has been akin to weaving intricate tapestries of insights. I've penned hundreds of queries and championed ad hoc analyses and cross-functional business intelligence reports. Whether itโs shedding light on outages, highlighting sales trends, or segmenting our vast customer base, I ensure that our decision-makers are always informed. Utilizing a rich arsenal of technologies and languages, Iโve seamlessly integrated multiple data sources within our data lake, amassing over 15k views. Beyond data representation, my vigil has also extended to the health and performance of over 20 million connected IoT devices, ensuring that we stay ahead of the curve.
Duke Energy CorporationAgile Product Owner
Jul. 2021 - Oct. 2021Charlotte, North Carolina, United StatesProduct Owner for a ~$3MM business case on how we can scale product development and metered funding throughout Duke Energy IT. Through addressing spend governance, financial reporting, and availability of information relevant to making informed decisions. - Set product vision expectations with stakeholders and maintain the vision throughout the build phases
- Communicate product vision, strategy, and roadmaps with all stakeholders
- Work with the product team to understand their production-ready criteria and process to release
- Continuously refine and prioritize product team backlog to achieve minimal viable product (MVP)
- Create user stories with clear acceptance criteria, estimated business values, and complexity using Jira
- Set clear and appropriate sprint goals that roll up to the strategic business goals
- Understand and communicate knowledge around the technical challenges
- Initiate data mapping, data collection, and dependency mapping exercises
- Demo product build for users, workflow team, stakeholders, and leadership at the digital showcases
- Roadmap short term and long-term product build
Duke Energy CorporationProduct Analyst - Regulated and Renewable Energy
Jun. 2020 - Oct. 2021Charlotte, North Carolina, United States
Duke Energy CorporationProduct Analytics Consultant (Analytics Engineer)
Oct. 2019 - Oct. 2021Charlotte, North Carolina AreaNavigating the energy industry's complexities, my role at Duke Energy was a true testament to the power of data-driven decisions. Through my humble leadership, I witnessed a budding Product Analytics Community grow, developing fresh talent while cementing standards for our products. The wins here weren't just mine; they belonged to every analyst I trained, every product owner I assisted, and every team that embraced agility. Our collective determination enabled us to secure substantial funding for product rollouts and reduce business impact and time-to-MVP significantly. HIGHLIGHTS: โฆ Directly aided Product Owners in securing an approximate $400k in funding every 8-12 weeks.
โฆ Formulated communication strategies that targeted a substantial ~$75m O&M spending reduction.
โฆ Implemented metrics strategies that guided developers and analysts, ensuring measurable success for new products.
โฆ Consult 39 distinct product teams to succinctly communicate the value realized from digital products to their stakeholders. โฆ Advocate for change through storytelling through leveraging qualitative and quantitative data. โฆ Generate datasets in Google Cloud through streaming data via Firebase, build data models, in Power BI.
CelonisManagement Consultant Data Engineer (Solution Engineer)
Nov. 2018 - Sep. 2019Greater New York City AreaMy tenure at Celonis was about turning data into stories of opportunity and change. Delving deep into AI-driven process mining, I passionately sought to uncover inefficiencies and champion automation. Collaborating with stakeholders, I crafted digital twins of key processes, translating findings into compelling KPIs. The synergy of our team, alongside my own insights, allowed us to validate and present transformative business cases. During this period, I learned to appreciate how visual representations of processes can drive a more profound understanding and enable efficient change. HIGHLIGHTS: โฆ Contributed to expanding profit margins by showcasing change opportunities through data.
โฆ Validated and pitched ~$10m business cases to the executive leadership, propelling automation and efficiency.
โฆ Spearheaded workshops that brought stakeholders face-to-face with the visual essence of their processes.
Bank of America Merrill LynchLoan Servicing Analyst
May. 2017 - Nov. 2018Charlotte, North Carolina AreaRepresented Bank of America as Agent Bank, responsible for coordinating, trades, amendments, and daily borrower activity on $12.5 BN and โฌ2.3 BN in syndicated credit facilities on behalf of our 52 Large Corporate, Government, University, and Municipal Borrowers and 3,100+ Institutional Investors - Led the execution of process improvement projects that remediated production issues, - Validated and prepared daily visual reports of previous day activities and their outcomes to senior leadership demonstrating how my team is remediating to self-identified audit issues
- Addressed inquiries related to legal documents and service level agreements for internal and external business partners
- Led multiple multimillion-dollar reconciliation efforts between the borrower, agent, and lenders for my team's portfolio of clients
Primo Water CorporationGraduate Business Consultant
Jan. 2017 - May. 2017Greensboro/Winston-Salem, North Carolina AreaProject Manager to multidisciplinary team, researched best practices and made recommendation to C-level executives for an IT solution to address development of current and recently acquired Human Capital
CignaGraduate Business Consultant
Sep. 2016 - Nov. 2016โข Developed fresh, innovative, feasible campaign to encourage individuals between the age of 26-33 to more frequently utilize preventive care included with their Cigna policy
โข Recommended implementations which research strongly concludes will provide optimal ROI and long-term positive outcomes for Cigna
YouXpertStrategic Consultant & Business Development Lead
Mar. 2016 - Oct. 2017Charlotte, North Carolina AreaUser Experience and Software Engineering Design Team that specializes in crafting products based on our clientsโ customer preferences. Our services cover the entire product development spectrum from conception to launch. Restructured a team of web developers to operate as a logo and web development consultancy for first-time entrepreneurs, and small business owners
University of North Carolina at CharlotteNIST Grant Discipline Specific Content Creator
Oct. 2015 - Dec. 2015Leveraged my research of ISO, ASTM, MIL and other engineering standards to develop learning material that emphasized the relevance of engineering standards in society and the role of an engineer, deliverable were included in the curriculum of the incoming freshmen class of Fall 2016.
DowEpoxy Site Logistics Engineer Co-op
May. 2015 - Aug. 2015Freeport, TXUpdated process flow charts throughout the organization by redesigning the user interface and produced training for engineers and operators; resolving inaccuracies between readings in the field and on the software, which increased the teams capabilities to diagnosis of process upsets, and ensured continued access to this tool for each of the 7 process units as the Epoxy business changed ownership to the Olin Corporation. Presented findings from lighting surveys and ROI analysis done on a 5,000+ square foot product warehouse to produce a LED lighting upgrade project; upon implementation it would improve the safety of the machine operators, and break even in savings within 5 years of installation. Interviewed Subject Matter Experts to create an emergency rail car offloading procedure to properly handle a deadly feed-stock chemical in the case that the primary pipeline were disrupted.
DowImprovement & Reliability Engineer Co-op
May. 2014 - Aug. 2014south Charleston, West VirginiaUpdated process flow charts throughout the organization by redesigning the user interface and produced training for engineers and operators; resolving inaccuracies between readings in the field and on the software, which increased the teams capabilities to diagnosis of process upsets, and ensured continued access to this tool for each of the 7 process units as the Epoxy business changed ownership to the Olin Corporation. Presented findings from lighting surveys and ROI analysis done on a 5,000+ square foot product warehouse to produce a LED lighting upgrade project; upon implementation it would improve the safety of the machine operators, and break even in savings within 5 years of installation. Interviewed Subject Matter Experts to create an emergency rail car offloading procedure to properly handle a deadly feed-stock chemical in the case that the primary pipeline were disrupted.
DowMechanical Design Engineer Co-op
May. 2013 - Aug. 2013Coordinated activities between suppliers, engineering and contractors to solve issues that hindered the construction timeline of multiple systems within this $200 MM plant Reviewed invoices from engineering contract catching errors that saved the company $200 K Wrote guidelines for construction contractors to prevent reliability issues during installation of specialty equipment, insights were presented to all of the Global Mechanical Project Engineers impacting thousands of installations in future projects across the Gulf Coast and in Saudi Arabia.
DowMaintenance and Reliability Engineer Co-op
Sep. 2012 - Dec. 2012Hahnville, LACoordinated with engineers, subject matter experts, and equipment owners to address the maintenance intervals of thousands of mechanical systems across 4 plants/ Insights from these engagements changed the scope of repairs for ongoing and future planned outages improving the reliability, efficiency and profitability of the plants.
DowEnvironmental, Health, and Safety Co-op
May. 2012 - Aug. 2012Newark, DEDiligently performed various site-wide audits of safety systems ensuring that Dow was compliant with ISO 9000 standards
Preemptively built a spare part that was successfully installed following a process shut down
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