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Work Background
ORSNNTechnical Writing Consultant
Apr. 2022
Bank of OklahomaCSM - Mortgage Technical Writer II
Jan. 2016 - Jul. 2021Tulsa, Oklahoma AreaAs a member of the Change Management group, I was responsible for the development of documentation for a variety of departments within BOKF Mortgage. Responsible for the development and maintenance of a documentation repository wiki site that enables end users to search, store and locate documents from across BOKF Mortgage. Certified Scrum Master (CSM)
Braden ManufacturingTechnical Writer
Oct. 2012 - Jan. 2016Tulsa, Oklahoma AreaTasked with the development of technical documentation for the wide-range of Braden's product line.
ABB, Inc.Technical Writer
Feb. 2008 - Oct. 2012Developed online help file systems for all proprietary software designed by the company. Charged with maintenance of these systems as new features are developed for the software. Researched, designed, and created manuals and start-up guides for all equipment developed by the company. This included developing templates for the manuals in both MS Word and Adobe FrameMaker. Wrote marketing collateral and white papers for sales force that encapsulated the complexity of our service offerings while condensing the information into an easily digested format. Designed line illustrations for manuals and start-up guides, using tools such as MS Visio. Served as resident editor of newsletters, sales collateral, and manuals written by other members of the communications team.
Written Word ProductionsTechnical Writing Consultant
Jan. 2007Tulsa, OKAssisted Liberty Mutual with the redesign of their internal website. Additionally, created a wiki system for the storage and distribution of all internal documentation, including release notes and manuals. Worked with the Airinc development team to create test procedures for the implementation of a ticketing system for Japanese Airlines (JAL). This project developed into helping design the user-interface for the ticketing kiosks and the front-end interface used by the ticketing agents. Worked with the Google advertising team to launch an enterprise search solution for large businesses. Created all content for product launch to include advertising spots and white papers. Created a full service documentation library for Farmers Insurance that was then incorporated into a means of training new agents on all Farmers Insurance systems. Helped to reduce overall training time by 25%. Designed a user manual and marketing collateral for Call Analytics. Helped to further their web presence by designing high-impact web content for their company website. Worked in conjunction with the software engineers at FW Murphy to created computer-based training modules for the rollout of their new, GUI-based gauge system. Additionally, created a help system for the software that was bundled with the gauge system. Developed white papers and case studies for Big Tent Digital. Assigned the Google account, I researched, wrote, and edited the material for the company to facilitate the launch of the Google Search Appliance. Designed a user manual and corresponding marketing collateral for the rollout of a new oil measuring system for ABB K-Tek.
Electronic Data SystemsSenior Technical Writer/Editor
Jun. 2005 - Jan. 2007Tulsa, Oklahoma AreaWorking on the Vanguard Car Rental account, I developed and maintained proposals, user manuals, and sales and customer training modules for the company, using both MS Word and Adobe FrameMaker. Designed a release note system that informed end users and company personnel of changes to the Odyssey mainframe. Additionally, wrote system-wide releases for all field users. Collaborated with change management staff to develop documentation that integrated system documentation with methods and procedures for diverse user groups. Helped with the design and implementation of various communication strategies to enhance stakeholder buy-in. Named to the Vanguard Car Rental pre-audit communication team. Documented and tested IT business processes for Sarbanes-Oxley compliance.
Written Word ProductionsConsultant
Nov. 2004 - Jun. 2005Tulsa, Oklahoma AreaDesigned user interfaces and documentation for a system-wide implementation of a new software solution to replace the legacy system at Beverly Corp. Documentation and user interfaces were adopted and used as training measures for field users. Researched, compiled, and wrote end-user documentation for Amsys to bring their manuals current with new software being developed. Working with Praxair, I helped with the design and creation of a document repository database that tracked and categorized thousands of documents.
Dollar Thrifty Automotive GroupTechnical Writer
Sep. 2002 - Nov. 2004Using various authoring tools to include Adobe Captivate and Camtasia, I created computer-based training modules to help various departments within the company during the Sarbanes-Oxley compliance initiative. Helped with the creation of the Software Quality Assurance department. Designed and developed templates for the test plans and use cases that were to be adopted by the department. Created online help files for all in-house developed software. Incorporated static material along with interactive video and digital media to create immersive user experience. Developed all documentation for new agent platform rollout. This included the development of training materials, startup manuals, and guides.
Self-EmployedConsultant
Mar. 2001 - Sep. 2002Tulsa, Oklahoma AreaWorked at Williams Communication in the role of documentation specialist on a telecommunications initiative. Helped to design the technical and marketing specifications for the project. Additionally, developed the documentation for the software that was created for the project. Helped to develop documentation for Aeromet that covered a guidance system being built by the company. The documentation ranged from installation procedures to maintenance plans for the equipment.
LeapnetMarketing Coordinator
Jun. 2000 - Mar. 2001Tulsa, Oklahoma AreaInitially hired as a technical writer, I was named Marketing Coordinator within three months. In this role, I was responsible for all internal and external communication to include white papers, marketing collateral, and graphics. Designed a marketing strategy for Leapnet to increase visibility in the Tulsa market. Created all marketing material to include brochures, public relations, articles, and media spots. Created a company-wide website that was used as the sole means of news distribution for upper management and contractors in the field. After completion, I was named chief editor of the website.
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