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Work Background
Account Manager - EMEA
TelstraAccount Manager - EMEA
Sep. 2019Philippines
Senior Project Manager Assistant (Document Management)- Bilingual
IBMSenior Project Manager Assistant (Document Management)- Bilingual
May. 2017 - Sep. 2019PhilippinesAgile Iteration Manager leading a squad of 12 people (agile ceremonies and values) Organizing, initiating, managing and tracking the RFS Implement Process Improvements
Project Manager Assistant - Bilingual
IBMProject Manager Assistant - Bilingual
Jan. 2016 - Apr. 2017NCR - National Capital Region, PhilippinesOrganizing, initiating, managing and tracking the RFS Applying knowledge of Client and contract to the RFS process. Manage key performance indicators and metrics. Develop client relationships through regular meetings. Use WW RFS Tool (PgMP) to track and manage RFS Implement Process Improvements
French Bilingual HR Services Administrator
IBMFrench Bilingual HR Services Administrator
Jun. 2013 - Dec. 2015Quezon City, PhilippinesReceive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested. Educate callers on client processes whenever necessary Document all calls with regards to caller’s inquiries accurately using Call Tracking System. Provide quality customer service on every call. Communicate clearly and effectively with participants  Performs other tasks as required  Interaction with others  Communication with internal and external functional areas as required.  Time Keeper: In charge of the monthly Attendance Reports.  Shared resources for 4 different accounts  Other assignment: o Temporarily assigned to the processing of the address and facility changes made by US employees which affects their tax withholdings (Back office) o Processing the W4 request: setting up or Updating Employees’ Tax elections o Conducted Peer – to – Peer training: Address and Facility changes o Conducted Training final exam for Rio Tinto New Hired o Case management: Calling back employees to provide resolution/s – conducting primary investigation for cases assigned to Tax team
Executive Team Trainer
The Minacs GroupExecutive Team Trainer
Oct. 2012 - Jun. 2013Makati City, philippines Conduct New Hire Process Training (French/English): Balance Transfer inbound and outbound, card Acquisition Inbound and Outbound.  Conduct refresher Trainings  Conduct cross training: credit Wise (Insurance), Cross Sell  Maintain training Quality as per process SLA  Content creation & Development  Ensure compliance to all process training related activities  Leading the teams in transition  Handling customers calls and calibration session for assigned slots to update process knowledge  Calls Monitoring
French Customer Representative/Call Back Specialist,
The Minacs GroupFrench Customer Representative/Call Back Specialist,
Jan. 2012 - Oct. 2012Philippines Handling Inbound and Outbound credit card applications for French and English customers  Handling Outbound calls for Cross sell campaign  Handling call back: retrieving calls with fatal error(s) and calling back customer to reconfirm information or correct inaccurate product information.
Associate Data Analyst
Symphony Marketing SolutionsAssociate Data Analyst
Sep. 2009 - Jan. 2011Bengaluru Area, India Keycatting, Coding and classification of items in a methodical and meticulous manner as proposed in the SLA by the client  Maintaining the clients databases  Demonstrated ability to meet or exceed performance standards and quotas  Building customer category database for the major manufacturers of consumer product goods (CPG) industry.  Working directly with the clients, understanding their requirements and ensuring timely delivery of the databases  Handling client requests and making the changes to the databases accordingly.
Secretary
NGO Tabernacle MinistrySecretary
Jan. 2006 - Jun. 2009Cote D’Ivoire (Ivory Coast)Established and maintained quality relationships with customers through courteous customer service  Calls management, diary management and planning manager of the service  Organizing meetings, maintenance, monitoring and classification of all records of the service  Developed rigor, independence, listening skills and diplomacy

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