Sheneka Lucenio - Executive Leader,

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Work Background

KIPP Texas Public SchoolsKTX Senior IT Director, Support Services

Mar. 2021 - Aug. 2024Texas, United States

Harvey Nash GroupSenior IT Program and Project Manager

Jan. 2019 - Jan. 2020Houston, Texas, United StatesOn assignment at United Airlines' Commercial Technology Project Management Office, I direct six concurrent projects throughout the lifecycle from beginning to end. I wrote comprehensive project plans, scopes, milestones, and other related documentation. I led local and remote teams comprised of business systems analysts, network and systems engineers, project coordinators, principal architects, and software developers in daily operations. I developed small- and large-scale ideas for innovative applications as part of change management. I allocated project resources and duties among my team members. I collaborated with in-house and third-parties to meet all project goals and milestones. I met with C-level executives and project stakeholders to deliver project status updates, expense reports, and other project-related matters for full transparency. ★ I coordinated the Schedule Engine to cloud-based technology migration by overhauling legacy equipment and enabling near real-time flight schedule changes in emergencies to minimize passenger arrival delays. ★ I eliminated redundancy in transaction front- and back-end to streamline airline purchases including upgrades, tickets, and additional services to meet customer needs as part of the Electronic Miscellaneous Document (EMD) program, and I delivered the EMD project foundation within the $8M budget, placing it on track for completion by December 2020. ★ I generated a 60% increase in revenue, airline operational efficiency, and customer service improvements by closely managing development and deployment for customer-centered technologies. ★ I developed new project reporting templates and adjusted existing templates to secure key initiatives, improve PMO operational standards, and drive efficiency by 150%.

Houston ISDSenior IT Program and Project Manager

Jan. 2015 - Jan. 2019Houston, Texas AreaI allocated daily project tasks among a 20-member team of business systems analysts, systems and network engineers, database administrators, project coordinators, and software developers in seven ongoing projects to meet school district needs. I designed, tested, trained, deployed, and delivered innovative educational applications for the school district communities within a budget of $1B. I wrote weekly reports for senior leadership. ★ I redesigned a commercial off-the-shelf (COTS) product in collaboration with a team of over 20 vendors to meet student badging solutions and safety requirements for each campus within district boundaries to achieve a 200% increase in campus and transportation safety rates. ★ I reviewed contracts, deliverables, timelines, and district needs to identify mission-critical issues with vendors and remediate the Student Information Systems initiative, resulting in senior leadership canceling the project while generating a savings of $15M in project funding and $1B in state funding. ★ I achieved a 100% retention rate during my tenure through my leadership and interpersonal skills.

NSC GlobalIT Program Manager and Team Lead

Jan. 2011 - May. 2015Houston, Texas, United StatesI upgraded legacy systems, directed migrations for voice and data circuits, and managed firewalls. I developed charts outlining profit and loss (P&L), and future year forecasts. I drafted job postings, personnel reports, and payment authorizations. I managed stakeholder expectations to align strategies, project operations, and business requirements. I outlined project risk plans and schedules. I directly oversaw progress to steer project activity and prevent delays in accordance with all business objectives. I secured approval from project sponsors regarding scope changes and revisions to manage change control processes. ★ Site Decommission Project: I designed, tested, deployed, and decommissioned seven underperforming energy plants within the U.S. and Canada with 100% accountability throughout the project lifecycle. ★Energy Facility Bandwidth Upgrade: I supported cellular and wireless device usage for five energy facilities by managing bandwidth upgrades and construction within a $30M budget and a delivery schedule of less than one year

SpeedCast (formerly Harris CapRock Communications)Program Engineering Manager

Jan. 2009 - Jan. 2011Fort Meade, Maryland, United StatesI led a cross-functional team of 30 participants in five concurrent projects in communications systems management for military personnel. I spearheaded design, integration, and rollout for EoIP, VoIP, iDirect, and DRSN technologies, network engineering and re-engineering, as well as satellite, terminal, and IP routing installation and configuration. I collaborated with procurement and contracting team members to draft addendums to existing contracts to generate program funds with alternative solutions, cost estimates, and potential contractual obligations at the forefront. I ensured that all projects remained within their respective scopes, budgets, and schedules per industry and company guidelines. ★ I increased profit margins by 45% while working within a $20M budget by negotiating with local and offshore vendors to secure suitable bandwidth for communications. ★ Indra Terminal Project: I developed and tested very small aperture terminals (VSAT) for global deployment, allowing for improved data signal transmittance via satellite communication. ★ I successfully grew the business unit by $15M in one year with my technical expertise. ★I earned recognition from senior leadership team members for my productivity and resourcefulness while securing over $50M in projects and over $45M in yearly contract services.

Leonardo DRSProgram Analysis

Dec. 2008 - Oct. 2009Stuttgart Area, Germany

Central Intelligence AgencyProgram Manager and Strategic Planning Officer

Jan. 2006 - Jan. 2008Langley, Virginia, United StatesWith monthly budgets of over $100M earmarked for federal programs and contracts, I led new system development and implementation, as well as redesigns for existing systems. I drafted and distributed best practices among my teams. I proposed suitable courses of action, as well as integrated solution development for unique marketing campaigns. I conducted presentations for representatives from various organizations including federal agencies. I supported leadership strategy development and planning, as well as threats and opportunities based on priority. ★ I spearheaded the buildout for a centralized, cutting-edge network operations center for new technologies specific to the intelligence community and the CIA. ★ I saved over $200K by successfully redirecting funds to support staff members. ★ I took the initiative to learn contract management by pursuing certification courses to take a more active role in developing, editing, and reviewing requests for proposals (RFPs) and to gain insight into vendor and performance management and metrics.

SAICSenior System Engineer

Jan. 2005 - Jan. 2006McLean, Virginia, United StatesI designed and documented all procedures used in maintenance, repairs, and upgrades. I managed my teams in resolving escalated complex issues with professionalism and urgency. I oversaw maintenance and repair for customer equipment including networks, servers, computers, and peripherals. ★ I managed the Defense Red Switch Network, and all secure communications among the White House, the Pentagon, and Air Force 2. ★ I oversaw installation, maintenance, and decommissioning of over 300 classified systems, switches, and routers.

L3Harris TechnologiesConfiguration Manager

Nov. 2004 - Jan. 2004Melbourne, Florida, United StatesI managed a team of configuration analysts in accordance with standard operating procedures (SOPs) and service-level agreements (SLAs). I forwarded project status and updates to stakeholders as needed. I collaborated with project development and business teams to review appropriate configuration designs, solutions, and methodologies.

US NavyInformation Systems Technician

Jan. 1999 - Jan. 2004