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Work Background
HCL TechnologiesCX Operations Manager
Nov. 2020Israel
monogotoOperations Manager
Dec. 2019 - Nov. 2020Tel Aviv Area, Israel
CiscoTechnical Product Delivery Manager
Sep. 2018 - Dec. 2019Netanya Area, Israel• Actively spearhead a Global (USA, India, Poland, Mexico, Israel) multidisciplinary group of 17 engineers (RF and RAN experts, IT and Devops)
• Driving the complete product life cycle from concept through execution, roll out and daily activities with proven track record
• Actively managed pilots within strategic customers
• Oversee customer success with Cisco products • Building new methodologies and integrated processes cross organizations at Cisco
• Identify and lead productization of advanced features to improve customer satisfaction
• Drive innovation within the team to improve efficiency and better visibility of the system
• Managed predefined customer recovery projects
CiscoSenior Program Manager
Mar. 2014 - Sep. 2018• Responsible for maturity and delivery of new products to 1st tier customers such as AT&T, Sprint, Verizon, MTS, Bharti, Vodafone group, America Movil. • Utilized excellent management skills in spearheading Program Managers and group of IT engineers.
• Matrix management of 30+ engineers on daily basis • Laid down full cycle plans as well as executed project plans. • Identified and initiated sales opportunities during and after engagements.
• Managed the process of identifying the gating criteria from engineering to NPI group before products move to production. • Defined, managed development and tested personal innovation project to shorten all pre-sales and post-sales activities in value proposition
Cisco SystemsPresales Engineer
Apr. 2013 - Mar. 2014Israel• Led Pre-Sales activities with many successful proof of concepts (POCs) in North and South America, EMEAR, APAC
• Qualified potential opportunities as appropriate by understanding customer requirements.
• Analyzed markets opportunities
• Rendered adequate assistance in negotiation and closure with the customer.
IntucellProject Manager
May. 2011 - Apr. 2013Greater Atlanta Area• Spearheaded an implementation program of deployment, maintenance and presale activities of new software in customers’ RAN networks in USA and countries in Asia Pacific.
• Exceeded customer’s product expectations by maintaining software to qualified product. • Operated closely with Tech Support and customer on field related issues.
• Managed deployment process at customer's RAN networks including subcontractors’ activities.
• Wrote project contractual, sales and technical documents – SOW, HLD, ATP, RFP, user guides, etc.
VerintSenior System Integration Engineer
Aug. 2008 - May. 2011Tel Aviv Area, Israel
Nokia Siemens NetworksSystem Integration Engineer
Oct. 2006 - Aug. 2008
IDFComputer Network Specialist
Jan. 2002 - Dec. 2006Computer Network design group leader (Routing, Switching and Firewalls)
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