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Work Background
Order Operations Leader
GE HealthcareOrder Operations Leader
Jan. 2022 - Feb. 2024Solingen, North Rhine-Westphalia, Germany
Demo Team Leader
GE HealthcareDemo Team Leader
Feb. 2019 - Dec. 2021Solingen, North Rhine-Westphalia, Germany
Order Management Team Leader
GE HealthcareOrder Management Team Leader
Oct. 2018 - Jan. 2019Budapest
Customer Service Team Lead
GE HealthcareCustomer Service Team Lead
Sep. 2016 - Sep. 2018Budapest
Team Lead
ComputacenterTeam Lead
Sep. 2014 - Sep. 2016
Team Lead
SWICON ZrtTeam Lead
Dec. 2013 - Aug. 2014HungaryCitibank customer. Monitoring and reporting on standards and performance targets.
Deputy Team Leader
SWICON ZrtDeputy Team Leader
Nov. 2012 - Dec. 2013HungaryCitibank customer
Call Center Representative
SWICON ZrtCall Center Representative
Sep. 2011 - Nov. 2012HungaryCitibank customer. Workgroup 2 engineer. Avaya telephony systems, Blackberry, VPN support for NA region.
Call Center Representative
SWICON ZrtCall Center Representative
Sep. 2010 - Sep. 2011HungaryCitibank customer. Solving complex desktop issues in DSI HP OVCM software environment.
Project Manager
GetronicsProject Manager
Jan. 2010 - Aug. 2010HungarySuccessful migration of Getronics Service Partners to ODS ticket logging system. Organizing large number of meetings with America Europe Africa and Asia region. Contacting the partners consulting with senior management, organizing training UAT session and go live.
Major Incident Manager
GetronicsMajor Incident Manager
Oct. 2009 - Jan. 2010HungaryBarclays customer Managing 5-6 major incidents a day, contacting the solver team, keeping the bank management and sharepoint site up to date until closure.
Call Center Representative
GetronicsCall Center Representative
Aug. 2008 - Oct. 2009HungaryBarclays customer Expert support Worked as domain admin. Provided solutions to all kinds of issues in AD, Exchange 2000, Citrix, Windows XP 2000 NT, Office 2007 2003 2000 98. Managed all aspects of the daily running of the team, including quality checks, recording of work statistics, timesheets, performance logs and volume of work produced.
Call Center Representative
GetronicsCall Center Representative
Sep. 2007 - Aug. 2008HungaryLevel 1 engineer for Barclays customer

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Personal Pitch
Project Management, Reporting, Customer Service, Data Analysis
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