DiscordCommunity manager on NFT projects
Jan. 2021 - Apr. 2022- DAO to DAO relations.
- Support tickets and customer service.
- Channel maintenance and moderation.
- Set policies and processes for the community.
- Middle point between moderators and owners.
- Coordinate with Marketing, PR and
Communications teams.
- Set, plan and implement social media and
communication campaigns.
- Ensure FAQ's are answered and learning material is
clear and understood.
- Onboarding new members and explaining roadmaps
and project strategies.
- Ensure relevant info is constantly up to date and in
the necessary languages.
- Gathering community feedback and suggesting
improvements and new implementations.
- Increase engagement by creating amazing
customer experiences, hosting contests with rewards
and incentives.